Account Manager, Bonds

First Insurance Group•Omaha, NE

69d•$55,000 - $70,000

About The Position

Are you looking for? Time back in your day Flexible schedule including work-from-home options Paid time off Fun working environment Tuition reimbursement Growth & development We’re looking for a service-driven professional who’s excited to grow into surety bonds and client management. This position is open to a wide range of experience levels — from entry-level candidates who are eager to learn, to experienced Account Managers ready to take ownership of a surety book. Final position level (Account Manager vs. Associate Account Manager) and compensation will be determined based on the selected candidate’s experience, skills, and background. In this role, you’ll support a book of surety bond clients, learn to issue and manage bonds, and act as a key liaison between clients, producers, and surety partners.

Requirements

High School diploma or equivalent.
Valid driver’s license.
Customer service, administrative, or client-support experience (any industry).
Interest in learning surety bonds (training provided).
Strong written and verbal communication skills.
Excellent organizational and time-management skills.
Comfort with Microsoft Office (Outlook, Word, Excel) and ability to learn agency management systems (Applied Epic).
Strong attention to detail and follow-through.
Ability to prioritize tasks and communicate when support is needed.
Active Property & Casualty License, or the ability to obtain a Resident Property & Casualty Agent’s license within 60 days after hire (FNIC provides support!).

Nice To Haves

Experience issuing performance, bid, or contract bonds.
Prior experience managing a surety or commercial book of business.
Insurance experience is not required—we’ll train the right candidate!

Responsibilities

Manage customer service for a surety bond book of business ($250,000+ in commission income), meeting department service standards.
Prepare, execute, and invoice bonds including performance bonds, bid bonds, surety bonds, and related riders/change orders.
Coordinate bond approvals by communicating with surety companies and clients and maintaining complete underwriting files.
Process bond requests and provide required file information and copies to surety partners.
Assist clients with billing and renewal questions and help resolve related issues.
Maintain bond forms and surety documents to ensure smooth issuance workflows.
Request interim and annual financial statements and work-on-hand schedules in partnership with the producer, as required by sureties.
Promptly respond to customer questions and requests for assistance.
Communicate with the Bond Manager or producer regarding significant requests, problems, or missing information.
Maintain accurate electronic account files and fully use the agency management system in daily work.
Prioritize workload to meet objectives and timelines, asking for support when needed.
Participate in quality reviews and comply with quality program requirements.
Follow agency and department procedures.
Build and maintain strong working relationships with clients and surety representatives to support retention.
Protect confidential and sensitive information.
Continue learning through newsletters, bulletins, seminars, and other development opportunities.
Maintain regular and consistent attendance.
Support special projects and other duties as assigned.

Benefits

Competitive Pay & Benefits: We strive to offer market-competitive compensation along with comprehensive benefits, including health, dental, vision, HSA with employer contributions, 401(k), employer-paid short- & long-term disability, and life insurance.
Flexibility & Time for You: Enjoy a 37.5-hour work week and Freestyle PTO that lets you recharge whenever life calls for it.
Wellness Support: From free access to mental health resources through our EAP program to fitness opportunities (including our Omaha in-office gym and virtual workout classes), your well-being matters here.
A Comfortable & Fun Workplace: With our “dress for your day” approach, you can bring your authentic self to work. Plus, we like to keep things fun with company outings, food days, and team competitions.
Education & Growth: We’ll support your career goals through tuition reimbursement, licensing assistance, and opportunities to earn respected designations such as CISR, INS, or AAI.
Mentorship & Career Development: You’ll learn alongside experienced professionals who are invested in your growth, helping you build a strong foundation in commercial insurance that opens doors for future advancement.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume