Account Manager Associate

Healthcare Workforce Logistics•North Miami, FL

21d•Remote

About The Position

Overview: Who We Are HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. Position Purpose: The Account Manager Associate provides multi-faceted support for account management. This position is key to the success and continued growth of the account management team by providing seamless coverage and support. This position will provide administration in the areas of posting jobs, submittals, compliance follow up, extension processing, client and vendor communication & follow up (exceptions/approvals etc.), reporting, and data entry/maintenance and will have a high degree of interaction with account managers and clients. The Account Manager Associate will work with all HWL AM and provide necessary support as needed, including covering when AM is unavailable. Essential Functions and Basic Duties: 1. Assumes responsibility for providing administration and support to the Account Management team. Works closely with account managers to facilitate the full-service fulfillment model withing HWL platform. Such as posting jobs, submittals, compliance follow up, extension processing, client and vendor communication & follow up (exceptions/approvals etc.), reporting, and data entry/maintenance and will have a high degree of interaction with account managers and clients. Follows up with MSP clients when job orders do not contain all the required information needed by Agencies to present qualified candidates Follows up with Agency to ensure that profile is complete. Works with AM to ensure assignment agreements/contracts are initiated, accurate and completed. Works with Client and AM for scheduling to include notification to agencies, confirming scheduling and modifying agreements to include real time scheduling. Managing cancellations, extensions using the scheduling feature Updates start dates on Assignment Agreements Works closely with account managers and credentialing team to facilitate with the suppliers the uploading of essential documents needed for contract assignments to start in accordance with client requirements. Communicates as needed with Clients and Agencies with regards to approvals, exception processing, compliance, reporting etc. Provide ongoing support for account management team with regards to processing information to internal systems. Follows up on evaluations of providers from facility. Identifies risk with providers who have expiring credentials during life of assignment and ensures documents are updated and always maintained. Manage audit or special projects. Close or update outdated positions. Follows up with Client with respect to timeslips and expenses that have not been approved according to SOPs. Follows up with Agencies with respect to timeslips and expense that have been adjusted to reconcile any discrepancies. Provide assistant with research when problems arise, such as assignment agreement, hours audit, timecard approval, exception processing etc. Run reporting as needed for Client and or Agency for provider management, analysis, review 2. Assumes responsibility for serving as backup for Account Managers when they are out of the office; actively running their desks and working in their capacity in their absence Acts as a single point of contact between HWL and MSP clients and agencies and manages the full fulfillment cycle. Proactively follow up with clients, via phone and email, and recruiters on submittals and pending starts. Ability and willingness to handle overflow of AM responsibilities when deemed necessary. Ability and willingness to troubleshoot issues such as: CWT, delay starts, urgent starts, compliance etc. 3. Assumes responsibility for establishing and maintaining professional and effective working relationships with clients, suppliers, and team members. Promotes goodwill and a positive image of the Company. Solves problems quickly and effectively. Coordinates activities effectively with managers. Keeps AM management well informed of area activities and of any significant problems. Ensures effective communication among all managers and involved parties. Attends meetings as required with clients and or agencies (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences, events, seminars, etc. Other duties as assigned 4. Assumes responsibility for related duties as required or assigned. Updates job skills as required Performance Measurements: Supports HWL AM to ensure MSP duties are performed in accordance with MSP and Client SOPs. A positive image of the Company is projected. Clients and Agencies and internal team members are treated professionally and well informed of the status of proposed candidates and providers on assignment. Good coordination and effective working relationship with other members of the HWL team. Assistance is provided as needed. Management is well informed of area activities and of any significant problems

Requirements

High school graduate or equivalent. B.S degree preferred.
Recent Account Management Experience required, healthcare account management preferred.
All candidates must be able to fulfill E-verify requirements.
Basic understanding of physician staffing process.
One year or more of related experience in healthcare recruiting or a related field.
Good customer service and public relations.
Knowledge of related computer applications including database entry.
Excellent phone skills.
Able to work well independently and in a team environment.
Attention to detail and solid organizational skills.
Exceptional interpersonal skills and High attention to detail.
Competent use of MS Word and MS Excel.
Familiarity with and ability to learn software applications and systems required by job content.
Successful associates in this position must be able and willing to travel nationwide up to 10% of the time.

Responsibilities

Assumes responsibility for providing administration and support to the Account Management team.
Works closely with account managers to facilitate the full-service fulfillment model withing HWL platform. Such as posting jobs, submittals, compliance follow up, extension processing, client and vendor communication & follow up (exceptions/approvals etc.), reporting, and data entry/maintenance and will have a high degree of interaction with account managers and clients.
Follows up with MSP clients when job orders do not contain all the required information needed by Agencies to present qualified candidates
Follows up with Agency to ensure that profile is complete.
Works with AM to ensure assignment agreements/contracts are initiated, accurate and completed.
Works with Client and AM for scheduling to include notification to agencies, confirming scheduling and modifying agreements to include real time scheduling.
Managing cancellations, extensions using the scheduling feature
Updates start dates on Assignment Agreements
Works closely with account managers and credentialing team to facilitate with the suppliers the uploading of essential documents needed for contract assignments to start in accordance with client requirements.
Communicates as needed with Clients and Agencies with regards to approvals, exception processing, compliance, reporting etc.
Provide ongoing support for account management team with regards to processing information to internal systems.
Follows up on evaluations of providers from facility.
Identifies risk with providers who have expiring credentials during life of assignment and ensures documents are updated and always maintained.
Manage audit or special projects.
Close or update outdated positions.
Follows up with Client with respect to timeslips and expenses that have not been approved according to SOPs.
Follows up with Agencies with respect to timeslips and expense that have been adjusted to reconcile any discrepancies.
Provide assistant with research when problems arise, such as assignment agreement, hours audit, timecard approval, exception processing etc.
Run reporting as needed for Client and or Agency for provider management, analysis, review
Assumes responsibility for serving as backup for Account Managers when they are out of the office; actively running their desks and working in their capacity in their absence
Acts as a single point of contact between HWL and MSP clients and agencies and manages the full fulfillment cycle.
Proactively follow up with clients, via phone and email, and recruiters on submittals and pending starts.
Ability and willingness to handle overflow of AM responsibilities when deemed necessary.
Ability and willingness to troubleshoot issues such as: CWT, delay starts, urgent starts, compliance etc.
Assumes responsibility for establishing and maintaining professional and effective working relationships with clients, suppliers, and team members.
Promotes goodwill and a positive image of the Company.
Solves problems quickly and effectively.
Coordinates activities effectively with managers.
Keeps AM management well informed of area activities and of any significant problems.
Ensures effective communication among all managers and involved parties.
Attends meetings as required with clients and or agencies (both virtually and/or in-person as required).
Other duties as assigned
Assumes responsibility for related duties as required or assigned.
Updates job skills as required