Account Manager 2 - Inventory Finance

Huntington National Bank•Schaumburg, IL

2d•$63,000 - $124,000•Hybrid

About The Position

Description Summary: The Account Manager 2 (AC 2) - Inventory Finance role builds strong relationships with dealers, distributors and/or manufacturers by providing outstanding customer service and support. As a more advanced role than the AC 1, the AC 2 will be assigned a larger number of accounts than the AC 1. The AC 2 analyzes dealer accounts and works closely with manufacturers and distributors to support growth, avoid delinquencies and ensure compliance to HNB-IF policies and requirements. AC 2 manages accounts that require more focus and coordination with the manufacturer and Inventory Finance (IF) Credit, Finance, and Sales teams. AC 2 provides ongoing maintenance to existing dealers and supports boarding activities for new dealers as required. The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry.

Requirements

Bachelor’s degree or additional 4+ years of account management experience.
5+ years experience in account management.
2+ years experience in collections or credit analysis.

Nice To Haves

Bachelor's Degree in accounting, finance, business, or economics.
1+ year of experience in customer service, collections, or credit roles within inventory finance strongly preferred.
Strong verbal and written communication skills.
Ability to provide excellent customer service, with particular attention for empathy concerning the dealers’ needs and concerns and ability to ability confidently discuss account performance with customers.
Ability to analyze qualitative and quantitate data and draw conclusions to solve complex account issues or concerns.
A critical thinker with the ability to prioritize
Strong attention to details and inquisitive mindset.
Experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity strongly preferred.
Demonstrated ability to learn and adapt to new systems, analytical tools, and processes.
Self-motivated, self-aware, and self-regulated.
Ability to effectively participate in cross functional project teams.

Responsibilities

Credit Line Optimization: The AC 2 is responsible for maintaining the credit needs of a dealer or distributor, which includes identifying, recommending, submitting, and processing credit line increases; managing order requests and credit over-lines within assigned authorities that may exceed that of a AC 1, and processing dealer requests related to credit line carve outs and additional product lines.
Account Maintenance: As the primary point of contact for the dealer, the AC 2 will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, the follow up of financial statements, subordination and inter-creditor agreement and other credit file conditions. In addition, AC 2 will process interest waivers, charge-offs, and prepare any needed communication such as default, acceleration and termination letters to ensure that the dealer’s account is maintained in compliance with HNB-IF policy and procures. The AC 2 may manage dealer repossessions as supervised by CRA 3 or Portfolio Manager.
Processing: The AC 2 will work with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. The AC 2 will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via IF's proprietary account management systems. The AC 2 will also process dealer trade in requests and refinances, and third party payoffs using similar systems tools.
Account Monitoring & Reporting: The AC 2 will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations. The AC 2 will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts.
Communication and Coordination: As the primary point of contact with the dealer, the AC 2 will champion the communication of the dealer's needs, issues and concerns to the appropriate manufacturer contacts, IF Sales, Finance, Credit, and Compliance teams as appropriate.
Boarding: The AC 2 will support boarding processes for new dealer applications when required. Activities will include contacting assigned dealers for application submission, processing the application, following the application through underwriting and compliance, and preparing and sending loan documents. The AC 2 will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that IF boarding goals are achieved.
Special Projects/Travel: Opportunity to engage in process improvement projects at the discretion of Portfolio Manager. Attendance at trade shows and visits to dealers, distributors, or manufacturers may be required.
Performs other duties as assigned.