Account Management Supervisor

AIT Worldwide Logistics, Inc.•Torrance, CA

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This is a leadership role accountable for the health, profitability, and customer success of the entire team's portfolio of business in addition to being an escalation point for all customers. This role will be held accountable for the continued portfolio growth of the account management team by thoroughly providing development and coaching in the following areas; identifying opportunities, relationship building, customer quoting, etc.

Requirements

High School Diploma or GED equivalent
0-3 years Experience in team management or supervision
3-5 years Experience of logistics / transportation
Customer Relationship Management (CRM) Medium
Transportation Management Systems (TMS) Medium
Microsoft Office Suite Medium

Nice To Haves

Associate's Degree
Bachelor's Degree

Responsibilities

Hire, train, and develop Account Management team to ensure company expectations are met and manage underperformance as necessary.
Conduct weekly 1:1's in order to effectively coach and motivate the team through their performance KPI's and metrics, individual goals, overall portfolio growth and career-pathing conversations
Manage daily workflow and delegate responsibilities when employees are out of office, ultimately stepping in and providing support as needed
Ensure that the team's tender acceptance and on-time delivery is at or above the customer's SLA while holding the team accountable to proactive and timely response to the customer's requests.
Work collaboratively with the Account Manager on analyzing customer feedback In order to drive improvement and efficiencies.
Provide coaching and insight on strategy in preparation and presentation for the customer reviews (MBR & QBR's).
Support and have oversight of pricing requests and RFP’s.
Coordinate with Sales Executives and leadership, as needed
Understand market trends and educate customers and direct reports as needed
Ensure customer SOP’s are current for all accounts and are being adhered to meet customer expectations
Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development
Performs other duties as assigned
Complies with all policies and standards

Benefits

Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
bonus based on achievement of business and/or individual performance metrics (dependent on position)