Account Management Supervisor
About The Position
The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This is a leadership role accountable for the health, profitability, and customer success of the entire team's portfolio of business in addition to being an escalation point for all customers. This role will be held accountable for the continued portfolio growth of the account management team by thoroughly providing development and coaching in the following areas; identifying opportunities, relationship building, customer quoting, etc.
Requirements
- High School Diploma or GED equivalent (Required)
- 0-3 years Experience in team management or supervision (Required)
- 3-5 years Experience of logistics / transportation (Required)
- Customer Relationship Management (CRM) Medium
- Transportation Management Systems (TMS) Medium
- Microsoft Office Suite Medium
Nice To Haves
- Associate's Degree (Preferred)
- Bachelor's Degree (Preferred)
Responsibilities
- Hire, train, and develop Account Management team to ensure company expectations are met and manage underperformance as necessary.
- Conduct weekly 1:1's in order to effectively coach and motivate the team through their performance KPI's and metrics, individual goals, overall portfolio growth and career-pathing conversations
- Manage daily workflow and delegate responsibilities when employees are out of office, ultimately stepping in and providing support as needed
- Ensure that the team's tender acceptance and on-time delivery is at or above the customer's SLA while holding the team accountable to proactive and timely response to the customer's requests.
- Work collaboratively with the Account Manager on analyzing customer feedback In order to drive improvement and efficiencies.
- Provide coaching and insight on strategy in preparation and presentation for the customer reviews (MBR & QBR's).
- Support and have oversight of pricing requests and RFP’s.
- Coordinate with Sales Executives and leadership, as needed
- Understand market trends and educate customers and direct reports as needed
- Ensure customer SOP’s are current for all accounts and are being adhered to meet customer expectations
- Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
- Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
- In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
