Account Management Specialist

4Ap Holdings • Old Saybrook, CT

17h

About The Position

At 4AllPromos, we empower individuals and organizations to share their message with the world through customized promotional products. We believe great products are only part of the equation — delivering an exceptional, thoughtful customer experience is just as important. As we continue to grow, we’re looking for motivated candidates who are excited to help us bring that experience to life. As an Account Management Specialist , you will play a key role in ensuring orders move forward smoothly, accurately, and with minimal friction for the customer. By combining strong communication, organization, and problem-solving skills, you will help create positive, confidence-building experiences for our customers and support long-term satisfaction. This role is ideal for someone who enjoys helping customers, works well independently, and takes pride in being a dependable point of contact throughout the order lifecycle.

Requirements

• Experience in customer service, order management, or customer operations
• Strong written and verbal communication skills
• Excellent interpersonal skills and sound decision-making ability
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• High attention to detail and strong follow-through
• Ability to manage multiple orders and priorities simultaneously
• Strong judgment and the ability to work autonomously
• Customer-first mindset with pride in delivering a smooth, professional experience

Nice To Haves

• Familiarity with eCommerce, custom products, or order-driven workflows
• Comfort with technology; experience with Google Workspace and CRM systems is a plus

Responsibilities

• Engage with customers (via email and phone) to understand their needs, offering tailored solutions and product recommendations to meet or exceed expectations
• Ensure customers have an easy, confidence-building experience throughout the order process
• Follow up diligently on pending customer responses, approvals, artwork, or confirmations
• Exercise sound judgment to determine next steps independently, escalating issues only when appropriate
• Set clear expectations around next steps, requirements, and timelines
• Accurately document customer communications and order updates in internal systems
• Follow established workflows while applying flexibility and judgment when customer situations require nuance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed