Account Lead, Social Commerce

Darkroom•New York, NY

13d•$105,000 - $132,000•Remote

About The Position

Darkroom is expanding its Social Commerce practice and seeking an Account Lead, TikTok Shop to manage client relationships, performance, and day-to-day execution for our growing portfolio of TikTok Shop brands. As an Account Lead, you’ll be the primary partner for your brands—translating goals into actionable plans, coordinating cross-functional teams, and ensuring campaigns ship with precision. You’ll work closely with Strategists, Creator Managers, and Paid Media to deliver measurable GMV growth and operational excellence in a fast-moving, creator-driven commerce environment. This role is ideal for someone who is highly organized, platform-savvy, client-driven, and ready to play a critical role in building the next-generation social commerce capability at Darkroom.

Requirements

You have 2–4 years in account management, influencer/social commerce, or performance marketing roles.
You have hands-on TikTok Shop experience (minimum 6–12 months) managing or supporting product, affiliate, or creator workflows.
You thrive in fast-moving, execution-heavy environments and have a bias toward precision and ownership.
You know how to manage multiple workstreams, synthesize data, and guide clients with clarity.
You’re proactive, curious, analytically sharp, and energized by platform-native commerce.
You hold yourself to a high standard and want to grow into a senior client leader within a high-performance environment.

Responsibilities

Own Day-to-Day Client Management: Serve as the primary point of contact for TikTok Shop clients; maintain tight alignment on goals, performance, and account needs.
Drive Performance Execution: Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations.
Monitor & Translate Performance: Track GMV, campaign KPIs, and affiliate outputs; distill insights into clear next steps and escalate risks proactively.
Operational Command: Ensure all deliverables—creator briefs, product lists, content approvals, reporting—are shipped with accuracy and speed.
Creator & Platform Fluency: Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior to support smarter execution and client education.
Cross-Functional Coordination: Work closely with internal partners (Creative, Creator, Paid Media, Strategy) to ensure cohesive execution and strong client outcomes.
Account Expansion Support: Identify trends, gaps, and opportunities to help leadership create upsell pathways and strengthen account value.
Quality Control: Uphold Darkroom’s performance and communication standards across every client interaction and internal workflow.