Account Growth Manager

Documo

7h•$85,000 - $110,000•Remote

About The Position

Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence. If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you! Job title Account Growth Manager Team Customer Success & Account Management Reports to Director, Customer Success Role Purpose Account Management focuses on building and maintaining strong relationships with our customers. The primary objective of Account Management is to maximize customer satisfaction, retention, and profitability while identifying opportunities for account expansion. Success in This Role Looks Like The Account Growth Manager will be responsible for nurturing our existing customer relationships, identifying opportunities to increase sales through upselling and cross-selling, and expanding the volume of use of our cloud fax platform. This role works closely with key stakeholders to develop and execute account strategies, leveraging their knowledge of the client's business needs and industry trends to achieve sustainable account growth.

Requirements

Proven track record of meeting or exceeding quotas and receiving positive customer feedback
At least 3 years of Account Management, CSM, or inside sales experience
Proficiency with Salesforce and Jira

Nice To Haves

Healthcare industry expertise
Telecom technical knowledge
Programming knowledge
Technical experience working with complex customer API integrations

Responsibilities

Create and implement account development strategies aligned with Documo's overall growth objectives
Analyze account data
Conduct market research
Identify upselling and cross-selling opportunities
Build strong, long-lasting relationships with our customers
Act as a trusted advisor and main point of contact
Ensure excellent customer service
Understand our customers evolving needs, and effectively communicate Documo's value proposition
Drive revenue growth within existing accounts
Collaborate with the sales team to identify opportunities, negotiate contracts, and expand business through upselling, cross-selling and expanding fax volume
Secure annual renewals from an assigned book of business
Perform account analysis to monitor churn rates and performance metrics
Stay informed about industry trends and market dynamics
Maintain up to date knowledge of our competitors
Proactively research and analyze industry developments
Identify potential opportunities and potential risks

Benefits

Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
Annual bonus program based on role and company performance.
Annual performance reviews with merit increases.
In-person company kick-off to connect, collaborate, and celebrate.
Equity opportunities to grow with us.
Flexible remote work that fits your life, plus flexible paid time off.
Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.