Account Executive
About The Position
ESSENTIAL DUTIES & RESPONSIBILITIES: Oversee help desk and ticket systems and assist in all functions of business operations. Administrative duties as requested. Knowledge and background with hardware & software. Mains customer records & client relations. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. Inventory management experience a plus.
Requirements
- Experience with Windows 10/11
- Experience with Microsoft Office
- Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and wireless
- Familiarity with Microsoft Windows terminology
- Excellent oral/written communication skills
- Bachelor's Degree preferred; or 1 to 3 years related experience an/or training; or equivalent combination of education and experience
- M/F/Vets/Disabled and other protected categories
Nice To Haves
- Bilingual
- Inventory management experience
Responsibilities
- Oversee help desk and ticket systems
- Assist in all functions of business operations
- Administrative duties as requested
- Maintain customer records & client relations
- Resolve product or service problems
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management
- Contribute to team effort
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What This Job Offers
Job Type
Full-time
Number of Employees
51-100 employees
