Account Executive, Ticket Sales

HOUSTON GRAND OPERA ASSOCIATION INC • Houston, TX

19h

About The Position

The Account Executive is a strategic revenue generator and relationship manager for Houston Grand Opera, responsible for maximizing patron lifetime value through proactive account management, retention strategies, and new subscriber acquisition. This role combines front-line customer service excellence with consultative sales expertise to build and maintain a portfolio of subscriber accounts, ensuring sustained revenue growth and deepening patron engagement with HGO's artistic programming. As a key contributor to HGO's earned revenue strategy, the Account Executive independently manages all aspects of their subscriber portfolio to achieve ambitious, data-driven individual and team revenue targets. They will utilize data-informed insights to guide personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full-season subscribers. Additionally, they will provide personalized service and serve as trusted advisors to new and long-standing subscribers alike. Success in this role directly impacts organizational sustainability and audience development goals. Join Us! We are looking for talented, passionate, and dedicated people who are eager to make contributions to our community and our mission. If you are excited about this position but your experience does not align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO. About the Houston Grand Opera The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors. Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We believe every team member enriches our organization by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences. Compensation and Benefits We offer robust benefits to full-time employees, including: Comprehensive and affordable health benefits. Generous paid time. 403b retirement plan with employer match. Flexible work schedule. Professional development fund and opportunities. Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation. Free tickets to our mainstage and community productions and events.

Requirements

• 3+ years of direct work experience with demonstrated success in sales and revenue generation.
• Customer service experience is also required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Knowledge of opera and arts preferred but not required.
• The ideal candidate will have a passion for the arts and possess a superb sales aptitude with a service mindset that leverages a consultative selling ability, demonstrates comfort with revenue targets, and is resilient in the face of rejection.
• They will have excellent relationship management skills, be genuinely curios about people, be proactive in their communication style, and demonstrate high levels of empathy and emotional intelligence.
• They will also have strong organizational capabilities including the ability to effectively manage a sizable portfolio of customers, be self-directed, and strategically prioritize competing priorities.

Responsibilities

• Provide exceptional and seamless customer service across all patron touchpoints that reflects HGO’s commitment to excellence.
• Independently manage all aspects of the subscriber portfolio, including personalized renewal campaigns, targeted upselling opportunities, and strategic outreach to prospective flex and full-season subscribers.
• Leverage connections with the audience to create memorable experiences.
• Assist patrons via various channels such as phone, web chat, e-mail, or in-person regarding ticket sales, ticket exchanges, and other general inquiries such as performance details, directions, parking, etc.
• Ensure accurate processing and timely delivery of customer tickets.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Staff and support Box Office operations or other guest service stations during performances.
• Identification of individual giving prospects for referral to Philanthropy for further qualification.
• Serve as a first-line resource for call escalations from Box Office Representatives.
• Through relationship stewardship and consultative needs assessment, the Account Executive identifies opportunities to enhance patron experiences.
• Achieve ambitious individual and team revenue targets and KPI’s including data-driven retention goals.
• Take on special projects for the department as assigned.
• Assist other HGO departments with various projects and events as needed.
• Help with the set up and takedown of equipment, signs and other duties as assigned.

Benefits

• Comprehensive and affordable health benefits.
• Generous paid time.
• 403b retirement plan with employer match.
• Flexible work schedule.
• Professional development fund and opportunities.
• Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation.
• Free tickets to our mainstage and community productions and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed