Account Executive, Inside Sales

PHI - Quality Care Through Quality Jobs

About The Position

Account Executive, Inside Sales Join Our Life-Saving Team! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Position Overview: Working under the direction of the Director of Inside Sales and Operations, the Inside Sales Executive is a senior individual‑contributor sales role responsible for driving high‑quality sales performance, strengthening customer relationships, supporting revenue growth initiatives, and serving as a subject‑matter expert across the Inside Sales team. This role partners closely with PHI Cares leadership, supports membership escalations, contributes to the training and development of the Inside Sales team, and plays a critical part in optimizing both the customer experience and internal processes to achieve business results. Job Summary: Manage inbound and outbound calls to drive membership growth, renewals, and customer satisfaction across Direct‑to‑Consumer (DTC) sales channels. Consistently achieve and exceed established sales goals, conversion targets, and performance metrics. Apply advanced product knowledge to effectively consult with customers, address concerns, and recommend appropriate solutions. Maintain accurate documentation and follow established workflows to ensure compliance, data integrity, and operational consistency. Build rapport, deliver professional customer interactions, and represent the organization with exceptional service and communication skills. Handle escalated customer calls assigned by the Director of Inside Sales & Operations and the Senior Manager of Inside Sales & Operations, ensuring prompt, thorough, and service‑focused resolutions. Serve as a subject‑matter expert in resolving nuanced, high‑value, or high‑risk customer situations across both DTC and B2B channels. Provide elevated support for complex billing questions, policy‑related concerns, and retention‑sensitive cases. Partner with the National Manager of B2B Relationships to support improvements in B2B renewal retention and contribute to increasing overall B2B revenue. Engage with key B2B contacts as assigned, reinforcing positive relationships and ensuring a seamless renewal and service experience. Assist in identifying patterns, obstacles, or opportunities within the B2B pipeline to strengthen long‑term retention outcomes. Collaborate with the Director of Inside Sales & Operations and the Senior Call Center Manager to develop and deliver training programs that enhance the skills and effectiveness of Inside Sales Representatives. Review internal DTC and B2B sales calls, when applicable, and provide targeted feedback to leadership to support coaching efforts, improve consistency, and elevate overall team performance. Serve as a mentor and resource to peers, modeling best practices and promoting a culture of continuous development. Identify inefficiencies, workflow challenges, and user‑experience issues within Salesforce, providing recommendations to leadership to improve system performance and operational efficiency. Assess customer interactions and experience patterns to identify service gaps or friction points and deliver insights to the Director of Inside Sales & Operations and Senior Manager of Inside Sales & Operations. Support cross‑functional efforts to streamline processes, strengthen the customer journey, and enhance retention. Point of contact for customer portal issues providing resolution and troubleshooting, collaborating on under experience updates. Partner with Operations, B2B, Customer Experience, and other internal teams to align sales efforts with organizational goals and support company‑wide initiatives. Represent the Inside Sales team in select meetings, work groups, and strategic projects as assigned by leadership. Schedule/Location: 5 & 2

Requirements

Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
5+ years of Inside sales experience, with a proven track record of strong customer service and sales delivery
Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with members.
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficient in using membership management software and database systems.
Analytical mindset with the ability to gather and interpret data to drive decision-making.
Detail-oriented, with a focus on accuracy and data integrity.
Demonstrated ability to work independently as well as collaboratively in a team environment.

Nice To Haves

Prior industry experience preferred
Prior professional supervision experience, preferred.
Familiarity with membership-driven organizations or associations is a plus.

Responsibilities

Manage inbound and outbound calls to drive membership growth, renewals, and customer satisfaction across Direct‑to‑Consumer (DTC) sales channels.
Consistently achieve and exceed established sales goals, conversion targets, and performance metrics.
Apply advanced product knowledge to effectively consult with customers, address concerns, and recommend appropriate solutions.
Maintain accurate documentation and follow established workflows to ensure compliance, data integrity, and operational consistency.
Build rapport, deliver professional customer interactions, and represent the organization with exceptional service and communication skills.
Handle escalated customer calls assigned by the Director of Inside Sales & Operations and the Senior Manager of Inside Sales & Operations, ensuring prompt, thorough, and service‑focused resolutions.
Serve as a subject‑matter expert in resolving nuanced, high‑value, or high‑risk customer situations across both DTC and B2B channels.
Provide elevated support for complex billing questions, policy‑related concerns, and retention‑sensitive cases.
Partner with the National Manager of B2B Relationships to support improvements in B2B renewal retention and contribute to increasing overall B2B revenue.
Engage with key B2B contacts as assigned, reinforcing positive relationships and ensuring a seamless renewal and service experience.
Assist in identifying patterns, obstacles, or opportunities within the B2B pipeline to strengthen long‑term retention outcomes.
Collaborate with the Director of Inside Sales & Operations and the Senior Call Center Manager to develop and deliver training programs that enhance the skills and effectiveness of Inside Sales Representatives.
Review internal DTC and B2B sales calls, when applicable, and provide targeted feedback to leadership to support coaching efforts, improve consistency, and elevate overall team performance.
Serve as a mentor and resource to peers, modeling best practices and promoting a culture of continuous development.
Identify inefficiencies, workflow challenges, and user‑experience issues within Salesforce, providing recommendations to leadership to improve system performance and operational efficiency.
Assess customer interactions and experience patterns to identify service gaps or friction points and deliver insights to the Director of Inside Sales & Operations and Senior Manager of Inside Sales & Operations.
Support cross‑functional efforts to streamline processes, strengthen the customer journey, and enhance retention.
Point of contact for customer portal issues providing resolution and troubleshooting, collaborating on under experience updates.
Partner with Operations, B2B, Customer Experience, and other internal teams to align sales efforts with organizational goals and support company‑wide initiatives.
Represent the Inside Sales team in select meetings, work groups, and strategic projects as assigned by leadership.