Account Director | NAMER

Degreed

1d • $240,000 - $270,000 • Hybrid

About The Position

As an Account Director at Degreed, you will own the full lifecycle of a portfolio of strategic customers, combining customer success, account management, and revenue growth responsibilities. You will be accountable for both retaining and expanding revenue by driving renewal and upsell motions while ensuring customers achieve measurable business value from the Degreed platform.
This role sits at the intersection of customer partnership and commercial ownership. As the primary point of contact for your customers, you will guide organizations in unlocking the full potential of Degreed’s learning and skills platform while identifying opportunities to expand impact across their workforce.
You will build trusted relationships with executive stakeholders, navigate complex organizations, and collaborate closely with internal partners, including Global Business Services (GBS), Professional Services, Product, and Contracts, to deliver meaningful outcomes for customers.
If you are passionate about building long-term customer relationships, driving measurable outcomes, and growing strategic accounts, this role offers an exciting opportunity to shape customer success and revenue growth at Degreed.

Requirements

• Account ownership and revenue growth
• Experience managing a portfolio or book of business with responsibility for renewals and expansion
• Strategic relationship building
• Proven ability to build trusted relationships with executive stakeholders in complex organizations
• Consultative selling
• Strong ability to understand customer challenges and align solutions to business outcomes
• Executive communication
• Ability to confidently lead executive conversations, presentations, and strategic reviews
• Cross-functional collaboration
• Experience working across sales, product, services, and customer success teams to deliver customer outcomes
• Analytical mindset
• Ability to use data and metrics to inform strategy, demonstrate value, and identify opportunities for growth
• Presentation and negotiation skills
• Experience navigating complex organizations, managing objections, and leading commercial conversations

Nice To Haves

• HR technology or learning platform experience
• Experience in HRTech, Learning & Development, talent management, or enterprise SaaS environments preferred

Responsibilities

• Own revenue retention and expansion
• Manage a portfolio of enterprise and mid-market customers, owning both gross and net retention targets
• Drive renewal, expansion, and upsell opportunities across your accounts
• Maintain a strong pipeline of expansion opportunities within your portfolio
• Manage the full customer lifecycle
• Serve as the primary owner of your customer relationships, from adoption through renewal and growth
• Lead strategic account planning to identify growth opportunities and mitigate potential risks
• Proactively monitor customer health and engagement to ensure long-term success
• Build executive relationships
• Develop trusted relationships with senior leaders, economic buyers, and executive stakeholders
• Facilitate executive business reviews and strategic planning discussions
• Drive customer value and outcomes
• Ensure customers achieve measurable outcomes and ROI from the Degreed platform
• Align Degreed’s capabilities with each organization’s learning, talent, and skills strategies
• Identify and close expansion opportunities
• Identify opportunities to expand Degreed’s footprint within existing accounts
• Lead commercial conversations and partner with Contracts to structure and close agreements
• Collaborate cross-functionally
• Partner closely with Global Business Services (GBS), Professional Services, Product, Enablement, and Contracts teams
• Coordinate internal resources to support successful implementations, adoption, and expansion
• Position and sell professional services when appropriate to help customers achieve their objectives

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
• View the full details here: https://px.sequoia.com/globalcompanybenefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed