Implementation Manager (EOR) - NAMER

Multiplier Technologies Private Limited

5d

About The Position

Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

Requirements

• You are customer-obsessed, always putting our customers first and being there for them every step of the way
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment
• You have prior Implementation experience in EOR industry

Nice To Haves

• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Responsibilities

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
• You will support our NAMER market and align with the timezone across NAMER.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed