Account Director

ISS STOXX•Boston, MA

42d•$90,000 - $120,000•Hybrid

About The Position

Let’s be #BrilliantTogether ISS Stoxx is hiring! Are you passionate about building strong client relationships and driving strategic growth? As an Account Director, you’ll play a pivotal role in managing and strengthening our partnerships with North American clients. In this dynamic role, you’ll act as the key liaison between internal teams and external stakeholders, showcasing the value of ISS MI (Market Intelligence) solutions while collaborating across product groups to set strategic goals, uncover new revenue opportunities, and enhance client retention strategies. If you thrive on creating meaningful connections and delivering exceptional client experiences, this is the opportunity for you! ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

Requirements

Minimum of 4 – 8 years of experience in account management, enterprise sales, or client-facing roles (Preferably within the financial services industry)
Knowledge of Mutual Funds, ETF, CIT, VA, etc.…(Distribution Intelligence & Product Development)
Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities.
Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization
Strong analytical, verbal, written communication and presentation skills required
Ability to work independently as well as within a collaborative team environment
Experience with enterprise software, account management and customer service
Ability to manage large six-figure accounts and communicate effectively with executive level clients
Ability to provide analysis of complex client business process flows to present effective resolutions
Ability to diagnose, prioritize and drive opportunities for product integration
Proven ability to adapt to changing priorities quickly and efficiently

Nice To Haves

Experience with Salesforce.com
Understanding LinkedIn.com and how to leverage it to build networks and pipelines.
Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, and Outlook, SharePoint
Experience with Gong.io

Responsibilities

Driving existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
Achieve sales (upselling and cross-selling) and retention goals through prioritizing your activity and sales pipeline.
Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention
Planning and prioritizing activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy
Partnering with your key contacts prospects and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions
Presenting solutions and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate
Deepen and grow client relationships to identify and deliver cross-product solutions
Liaise with client support teams to identify and monitor ways to better engage with clients along with any potential client dissatisfaction