Account Director

JLL•Roseville, CA

15d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Account Director is accountable for developing and implementing account plans across multiple accounts which will delight our clients and ensure healthy long term relationships. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm’s strategy and goals and can translate those into the business opportunities. What your day-to-day will look like: Delivery of Client Satisfaction Executes the vision and strategy of the account plan ensuring the client objectives and interests are met Ensure service delivery is with high quality and exceeds the clients’ expectations Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment Respond to any client issues in an expedient and professional demeanor Builds and Manages High Performing Teams Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverables Embody the firm’s values and core behaviors of collaboration, integrity and excellence Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion Identifies and grooms successor to role Achieve Financial Results Develops budget and manages to ensure plan is met or exceeded in both growth and profitability Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable Contributes to the Growth of the Company Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Requirements

Client Focus Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Experienced in managing multiple client contacts across a large geography. Able to manage through sometimes conflicting client priorities.
Results driven Ability to translate the account plan into a solid delivery model
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach Clearly establishes performance expectations and goals for employees
Provides point in time feedback to enhance performance of employees
Creates an environment with strong morale
Experienced in managing large and geographically diverse teams
Solutions Oriented Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn’t stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
Industry Knowledgeable An expert in real estate and plant operations within the healthcare industry
Experienced in managing fire & life safety programs in a hospital environment.

Nice To Haves

Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.
12+ years' experience in Facilities Account Management or related field.
Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.
Commercial real estate management at senior level
Account management or similar role.
Development of business contacts leading to new business opportunities.
Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.
Demonstrated experience in balancing the interests of the client with those of the Firm.
Experience in translating client needs into existing or new business growth.
Profit and Loss experience and accountability across regions or global.
Active member of a relevant industry professional organization.

Responsibilities

Delivery of Client Satisfaction Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
Ensure service delivery is with high quality and exceeds the clients’ expectations
Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment
Respond to any client issues in an expedient and professional demeanor
Builds and Manages High Performing Teams Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverables
Embody the firm’s values and core behaviors of collaboration, integrity and excellence
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Identifies and grooms successor to role
Achieve Financial Results Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform