Account Director

Synaptiq Health•Boston, MA

18d

About The Position

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behavior change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action. Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree-educated medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines. We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values – INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT – which underpin who we are and the positive culture of our team. ROLE We are seeking an experienced Account Director to join our Client Services team working with a defined cluster of global and US clients. You will have responsibility for the growth of a portfolio of accounts, taking ownership of Emotive’s relationship with key clients and senior-level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented client services colleagues. You will have oversight to manage the planning and delivery of account activities and programs to client satisfaction on time and within budget. Alongside our senior medical team, you will have the opportunity to play an active role in business development with both new and existing clients, including leading pitches.

Requirements

Proven experience as an Account Director within a US medical communications agency
Bachelor's degree in life sciences, communications, marketing or a related field
Exemplary understanding of medical communications, healthcare regulations and industry guidelines
Excellent project management skills, with the ability to handle multiple accounts simultaneously
Exceptional interpersonal and communication skills, with an ability to build rapport with clients and internal stakeholders
Strategic mindset, capable of providing innovative solutions and strategic guidance to clients
Ability to travel to client meetings, conferences and industry events, with appropriate visa certifications

Responsibilities

Build and maintain a trusted core relationship with lead clients, acting as the primary point of contact across assigned accounts
Anticipate client needs and provide proactive, high-level support aligned to their annual plans and strategic priorities
Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support /planning to help them reach their goals
Maintain deep knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news and press releases
Lead the development and ownership of client expansion plans, presenting strategy and future growth opportunities to senior leadership
Identify and pursue client development and expansion opportunities within your portfolio of accounts
Lead the creation and delivery of proposals, pitches and strategic workshops, supporting clients in shaping and executing their strategic plans
Demonstrate strong financial acumen across accounts and ensure best-practice financial management
Deliver accurate forecasting for your portfolio to leadership, with a focus on maximizing opportunities and minimizing risks
Understand and contribute to broader business targets, ensuring key financial KPIs are met
Oversee and guide multiple projects, ensuring gold-standard delivery on time, on budget and to a high quality
Support teams in anticipating and resolving challenges
Drive excellence in digital project delivery, including proficiency with Veeva systems
Collaborate effectively across all agency functions, maintaining confidentiality and supporting colleagues at every level
Provide strong leadership and mentorship to account teams, fostering a trusted and high-performing environment
Confidently manage day-to-day issues and escalate solutions to leadership when appropriate
Uphold the Emotive values in all aspects of your role