Account Director, Restaurants

Fetch

1d•Remote

About The Position

The Account Director leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership. In this role, you will develop strategic campaigns, build and expand executive relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency across your pod. As an experienced account professional, you’ll lead strategic conversations, shape account progression, and coach others while expanding Fetch’s impact. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

8+ years of experience in account management, partnerships, sales support, or a related field
Direct industry experience in digital media, advertising, or consumer data
Experience driving revenue through renewals, upsells, and client growth conversations
Strong organizational and execution skills with the ability to manage multiple priorities
Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) and creating new AI-enabled processes
Strong communication and collaboration skills
Comfort working in dynamic or evolving environments
Bachelor’s degree or equivalent combination of education and experience

Nice To Haves

Direct client vertical experience
Experienced with CRM tools (ex. Salesforce)
Experience coaching and collaborating with implementation, analytics, or other cross-functional team

Responsibilities

Own individual revenue targets and contribute to pod revenue goals
Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success
Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations, managing key touchpoints, and building consultative trust through clear communication and consistent follow-through.
Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships
Ensure the successful execution of partner deliverables such as campaign performance, one-off requests, and analytics requests.
Collaborate closely with your sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis.
Facilitate the onboarding of new clients and brands, campaign set up, and coordination of materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
Oversee inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
Serve as a key internal leader in developing and mentoring new team members. Support AI skill development and AI process adoption across the team
Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
Independently provide partners with access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
Translate data and performance trends into clear, actionable recommendations for clients.
Independently deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action.
Oversee revenue actualizations and billing processes, ensuring financial records are accurate and compliant
Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency
Play an active role in hiring and shaping Fetch’s partner manager team culture and structure
Demonstrate Fetch's values with a growth mindset, especially toward new tools and AI-assisted workflows