Account Director - Foodservice Channel

franke

3d•Remote

About The Position

As an Account Director for our Foodservice channel, you’ll own and grow national scope (US) key Foodservice accounts (QSR, Bakery/Café, Family Dining and Roasters) - driving revenue, profitability, and long-term partnerships that matter. You’ll be the primary commercial lead, setting the direction for your accounts, aligning cross-functional teams, and translating strategy into execution. Working closely with the Channel Director, you’ll turn big-picture priorities into real results - bringing a deep understanding of your customers, the market, and what it takes to win. This is a high-impact, highly visible role for someone who thrives in a fast-paced environment and wants to make a measurable difference. Please note that this is a remote opportunity and candidates may be based in any of the 49 contiguous US states. Must be able to travel up to 50-60%.

Requirements

Bachelor’s degree in Business, Marketing, Sales, or a related field required.
Ability to travel (50-60%)
6+ years of experience in account management, sales, or business development, preferably within the Foodservice or B2B channel.
Proven experience managing complex, multi-location or national accounts.
Strong commercial acumen with the ability to manage revenue, margins, and growth plans.
Ability to operate effectively across cross-functional teams and influence without direct authority.
Skilled in building relationships, negotiating, and driving results in a competitive market.

Nice To Haves

MBA or equivalent advanced degree is a plus but not required.
Equivalent experience in channel leadership or commercial roles will also be considered.
Technical and/or operational experience in the coffee industry being a plus.

Responsibilities

Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
Develop and execute account strategies aligned with overall channel priorities and growth targets.
Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
Identify opportunities for expansion, innovation, and share growth within existing accounts.
Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
Represent the organization at customer meetings, industry events, and trade show.