Account Delivery Strategist

ECS Tech Inc•Arlington, VA

About The Position

We are seeking a Sr. Delivery Strategist and thought leader to engage directly with customers in early-stage, high-ambiguity (“Greenfield”) environments and help translate mission needs into clear, actionable strategies. This role is responsible for bringing order to chaos- building deep customer relationships, leading strategic discovery efforts, and developing structured outputs that guide vision, strategy, and implementation. The ideal candidate thrives in the “gray space” and is equally comfortable facilitating executive conversations, shaping proactive strategic direction, and enabling teams to execute against defined priorities. This is a senior, individual contributor role with significant customer-facing responsibility and influence across both customer and internal teams. This role will partner alongside the Account Growth lead.

Requirements

10+ years of progressive experience in consulting, strategy, advisory, or customer-facing roles
Experience supporting DHS, CISA or other federal government agencies
Demonstrated ability to understand, resolve and communicate technical and business issues; ability to clearly communicate technical concepts to both technical and non-technical users
Experience influencing executive leadership and setting expectations for cross functional initiatives
Demonstrated ability to operate effectively in ambiguous or undefined environments
Ability to function effectively in an energetic, fast paced environment while maintaining excellent systems of organization, focus, and attention to detail
Ability to facilitate strategy discussions and translate content into relevant and actional deliverables.
Experience translating complex discussions into structured strategies and actionable plans
Exceptional written and verbal communication skills
Ability to influence without authority and guide decision-making

Responsibilities

Customer Engagement & Relationship Building
Establish trust and credibility with customers in early-stage or undefined environments
Engage stakeholders at multiple levels to understand mission needs, priorities, and constraints
Navigate varying customer perspectives and levels of readiness for change
Serve as a primary strategic sounding board and trusted advisor for senior stakeholders, providing informed recommendations and guidance
Balance subject matter expertise with a collaborative, customer-centered approach to shape narratives
Challenge assumptions and guide customers toward highly-effective, forward-leaning solutions
Strategic Discovery & Problem Definition
Lead conversations that uncover true customer needs, pain points, and desired outcomes
Apply active listening, facilitation, and analytical techniques to clarify ambiguous problems
Assess organizational readiness and risk tolerance to inform strategic direction
Facilitate workshops, working sessions, and collaborative discussions (virtual and in-person) using multiple communication modalities to drive clarity and alignment
Vision, Strategy, and Implementation Development
Translate customer insights into structured outputs including Vision statements, Strategic priorities, Strategic Implementation Roadmaps, Frameworks, Diagrams and Models
Develop clear, actionable activity-based artifacts that enable execution by federal and consultant delivery teams
Ensure alignment between mission objectives, organizational capabilities, and proposed solutions
Drive and Support Strategy Implementation
Provide hands-on support for the development and implementation of implementation plans aligned to defined strategies
Coach team members on strategic thinking, customer engagement, and artifact development
Validate ECS and customer understanding through incremental deliverables and feedback loops
Refine strategies collaboratively with customers to ensure alignment and clarity and continuously adapt deliverable outputs based on evolving customer needs