Account Coordinator - Client Services

Great Northern•Brooklyn Park, MN

3h•$24•Onsite

About The Position

Under general supervision and following established procedures, the Account Coordinator is responsible for handling and following through on customers' requests for service and product information in support of sales activity. Processes orders for products received by mail, telephone, or personally from the customer or company employee.

Requirements

High school diploma or general education degree (GED).
A commitment to ethical business standards and personal integrity.
Self-motivation and ability to work with minimal supervision.
Excellent interpersonal communications skills in oral and written format and in terms of telephone etiquette.
Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.
Proficient in Microsoft Office software (Word, E-mail, and Excel) spreadsheet applications. Exposure to other computer software such as accounting, purchasing, manifest or plant data collection.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Accuracy in work and strong attention to detail.
Ability to maintain confidentiality of sensitive and confidential company and employee/employment related information.
Approachable and supportive when working with others.
To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

Responsibilities

Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Provides price quotations for customers, prospective customers, and sales people.
Writes, types, or edits orders, or enters data accurately into computer, to determine total cost for customer.
Records or files copies of orders.
Assists in ascertaining credit rating of customer.
Checks inventory control and notifies stock control departments of orders that would deplete stock.
Determines production routing of custom orders according to specifications and machine capabilities.
Expedites "hot" orders.
Initiates purchase requisitions.
Routes orders to appropriate department for order processing.
Follows up on orders to ensure delivery by specified dates.
Investigates and resolves routine requests and customer complaints.
Confers with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
Work requires minimal supervision on projects and tasks.
Performs a variety of miscellaneous tasks that may be assigned by management representatives from time-to-time.