Account Coordinator
About The Position
Overview Scope of Responsibilities: Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.
Requirements
- Minimum High School Diploma or GED
- 2 years experience in Customer/Client Service
- Exceptional written and verbal communication skills.
- Advanced Microsoft Office skills, specifically Excel and Word.
- Valid drivers license
Nice To Haves
- AS Degree or Higher in Business Administration, Marketing or related field.
- 2 years experience with Health Care, Insurance and /or Account Management
Responsibilities
- Provide support to client facing team(s) and their day-to-day responsibilities.
- Perform quality assurance audits on a regular basis to measure client satisfaction.
- Respond to client and member questions and ensure their problems are resolved.
- Assist in the resolution of escalated customer service issues.
- Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.
- Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.
- Oversee and coordinate on-site resolution of customer service issues to clients.
- Oversee and coordinate on-site orientation to new PBM clients when necessary.
- Interface via all means of communication with various external business partners as needed for problem resolution.
- Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.
- Assist in planning and implementing client educational forums and special events.
- Attend on-site client service meetings, employee orientation meetings and health fairs.
- Responsible for completing all mandatory and regulatory training programs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
