Account Coordinator

Cineverse • Los Angeles, CA

6d • $20 - $25 • Remote

About The Position

We are looking for an Account Coordinator to provide day-to-day administrative support to our Account Management Team to ensure smooth fulfillment of client orders. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time. Our ideal candidate is able to both administer daily activities and brainstorm innovative ideas to improve our client relationships. Ultimately, you will drive growth to our company by being an essential part of the Account Management team.

Requirements

• Experience with MS Office 365 suite of tools
• Strong written and verbal communication skills
• Organizational and time-management skills
• Dedication to quality with a problem-solving attitude
• Ability to prioritize based on immediate needs and changing production schedules
• Previous customer service experience preferred

Nice To Haves

• Experience with Smartsheets is a plus

Responsibilities

• Receive, and input client orders into internal project management system
• Request source assets from clients via email or via client systems
• Maintain production schedule based on client needs, due dates, and SLA
• Liaise with internal operations teams to ensure deadlines and client specifications are met
• Verify ingested assets meet minimum requirements and reject if they do not
• Ingest inbound source files to internal production servers
• Maintain asset repositories to ensure proper cataloging and archival of assets
• Provide daily updates on project statuses to local and overseas Account Management teams
• Communicate customer feedback to Account Management team
• Escalate rejections and/or delays in production to Account Managers
• File tickets for external rejections
• Perform other basic administrative duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed