Account Coordinator

QUALITY DATA SYSTEMS INC • Charlotte, NC

1d • $22 - $30 • Hybrid

About The Position

Are you highly organized, proactive, and motivated by supporting high-performing sales leaders? We’re looking for an Account Coordinator who acts as an extension of the Major Account Manager—handling coordination, follow-up, and administrative execution. This role plays a key part in delivering a seamless client experience and supporting revenue and gross profit objectives. This position may be remote or hybrid, depending on experience and location. The Account Coordinator plays a critical role in supporting Major Account Managers by ensuring day-to-day account activity is organized, responsive, and executed accurately. You’ll help manage communication, documentation, CRM updates, and internal coordination—allowing sales leaders to stay focused on strategic relationships and growth.

Requirements

• Strong organizational and prioritization skills with high attention to detail.
• Excellent written and verbal communication skills.
• Comfort managing multiple tasks in a deadline-driven environment.
• Professional, client-focused mindset with strong follow-through.
• Strong computer proficiency (MS Office: Word, Excel, Outlook).
• CRM experience is preferred (Hubspot or similar).
• Experience supporting sales, account management, or customer success roles preferred.
• High school diploma or GED required.
• Must pass a background check and drug screen

Nice To Haves

• Associate degree preferred.
• 1–3 years of experience in sales support, account coordination, or client-facing administrative roles preferred.

Responsibilities

• Provide day-to-day coordination and administrative support.
• Serve as a secondary point of contact for clients, supporting communication and follow-up on behalf of the Major Account Manager.
• Support resolution of minor client issues and service requests under guidance.
• Escalate larger, more complex, or strategic client requests to the appropriate internal team.
• Conduct service follow-up communication to confirm resolution and reinforce client satisfaction.
• Prepare and maintain documentation, proposals, and sales support materials.
• Support email sequences and automated client newsletters aligned to account strategy.
• Assist with desktop sales initiatives to increase adoption across the Major Account Manager’s client portfolio.
• Support fulfillment of replacement sales requests (ATM, ITM, TCR) following defined processes and approvals.
• Coordinate internally with service, parts, accounting, and operations teams to ensure timely execution.
• Maintain accurate CRM records, meeting notes, and activity tracking to support forecasting and reporting.
• Monitor account activity and flag risks, delays, renewals, or expansion opportunities for the Major Account Manager.
• Support achievement of the overall gross profit goals of the Major Account Manager through execution, follow-up, and sales enablement.
• Provide coverage and administrative support as needed to ensure continuity and responsiveness.

Benefits

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO & Sick Time
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED