Account Coordinator

OVHcloud • Irving, TX

13d • $50,000 - $60,000

About The Position

The Account Coordinator supports the Account Management team by performing tasks associated with the maintenance and building of client accounts. Connects with customers within a specific MRR range with the objective to schedule meetings with the assigned Account Manager to drive revenue growth/upsell opportunities.

Base salary range: $50,000-60,000 per year (based on relevant experience) on a 70/30 plan for up-to $78,570 on target earnings.

Requirements

• 2 years of experience in sales support/business development/account management support.
• Proven to be reliable, customer-focused, and a team player.
• Strong communication skills, both written and verbal, are required.
• Strives to maintain communication and collaboration between sales and customers.
• Salesforce experience a plus.
• Must be confident and able to collaborate effectively with all departments and all levels within the organization.
• Highly organized and detail oriented.
• Motivated to contact existing customers while maintaining a kind, respectful, and positive disposition.
• Naturally inquisitive, driven for success, and excited to identify growth opportunities based on customer accounts and feedback.

Nice To Haves

• Salesforce experience a plus.

Responsibilities

• Gather information from existing customers to identify potential growth opportunities and determine if the customer would be interested in a follow-up meeting with the assigned Account Manager.
• Plan and schedule customer meetings, and coordinates demonstrations of new products/add-ons/etc.
• Drive sales cycles for smaller, transactional opportunities that may arise through customer conversations.
• Serves as a liaison between clients and other departmental personnel to provide support and coordination.
• Quickly identify non-sales needs in web chats and tickets, provide the appropriate information to other departments (support/billing/etc.), and maintain a high quality customer experience.
• Support the sales team in meeting defined SLAs.
• Support sales projects/initiatives upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees