Atrium Staffing-posted 26 days ago
Full-time • Entry Level
Remote • Columbus, OH
101-250 employees
Administrative and Support Services

Atrium is growing! Following the award of a major new enterprise client in the creative space, we are expanding our WORKS team to support a vibrant and dynamic Freelancer workforce. We are hiring a new Account Coordinator to be on the front lines of this exciting partnership - serving as a key point of contact for Freelancers and helping ensure a smooth, supportive experience from onboarding through offboarding. This position may be performed remotely, with standard working hours of 9:00 a.m. to 6:00 p.m. Pacific Standard Time. This is a great opportunity for someone detail-oriented, people-focused, and eager to grow their career in workforce operations and client service. You are someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in being reliable and responsive. You are comfortable working with systems and data, but you also bring a human touch to every interaction.

  • Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
  • Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
  • Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
  • Monitoring compliance with program guidelines and service level agreements (SLAs).
  • Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
  • Participating in team meetings and contributing to process improvements and program consistency.
  • 1 - 2 years of experience in customer service, HR support, or a related field.
  • Communicate clearly and professionally with Freelancers, clients, and internal teams.
  • Empathetic and service-minded, always looking to make the experience better for others.
  • Organized and detail-oriented, especially when managing documentation and deadlines.
  • Enjoy solving problems and finding practical solutions.
  • Eager to learn and grow and open to feedback.
  • Bring a positive, collaborative attitude to your work.
  • Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401(K), and Commuter benefits program).
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