Account Coordinator

Atrium Staffing • Columbus, OH

74d • Remote

About The Position

Atrium is growing! Following the award of a major new enterprise client in the creative space, we are expanding our WORKS team to support a vibrant and dynamic Freelancer workforce. We are hiring a new Account Coordinator to be on the front lines of this exciting partnership - serving as a key point of contact for Freelancers and helping ensure a smooth, supportive experience from onboarding through offboarding. This position may be performed remotely, with standard working hours of 9:00 a.m. to 6:00 p.m. Pacific Standard Time. This is a great opportunity for someone detail-oriented, people-focused, and eager to grow their career in workforce operations and client service. You are someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in being reliable and responsive. You are comfortable working with systems and data, but you also bring a human touch to every interaction.

Requirements

• 1 - 2 years of experience in customer service, HR support, or a related field.
• Communicate clearly and professionally with Freelancers, clients, and internal teams.
• Empathetic and service-minded, always looking to make the experience better for others.
• Organized and detail-oriented, especially when managing documentation and deadlines.
• Enjoy solving problems and finding practical solutions.
• Eager to learn and grow and open to feedback.
• Bring a positive, collaborative attitude to your work.

Responsibilities

• Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
• Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
• Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
• Monitoring compliance with program guidelines and service level agreements (SLAs).
• Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
• Participating in team meetings and contributing to process improvements and program consistency.

Benefits

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401(K), and Commuter benefits program).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees