Account Coordinator

Classic Granite and Marble • Powhatan, VA

1d • Onsite

About The Position

Responsible for supporting the onboarding, setup, and ongoing maintenance of builder and contractor accounts . This role ensure s all account information, documentation, pricing structures, and contacts are accurate within company systems . The Account Coordinator serves as a key communication link between clients, project managers, and sales representatives to ensure a seamless customer experience , while also gathering client feedback to improve operations and service delivery

Requirements

• Fast-paced environment; must be able to multi-task and manage multiple accounts and priorities simultaneously
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Excellent verbal and written communication skills
• Successfully communicate across all levels of the organization , including external customers
• Strong interpersonal communication skills; maintain excellent working relationships with co-workers, vendors, and customers.
• Ability to learn and utilize company systems, including CGM proprietary software.
• Good problem-solving capability; analytical and process-oriented mindset.
• Be able to work a flexible schedule as business needs arise.
• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• High school graduate or GED.

Nice To Haves

• 2-4 years of experience in account coordination, customer service, sales support, or operations
• Experience working with CRM or sales systems
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Detail-oriented with strong accuracy in data and documentation
• Ability to build and maintain professional relationships with clients and internal teams
• Experience in construction, building materials or kitchen and bath industry preferred

Responsibilities

• Coordinate onboarding of new accounts by ensuring all required forms, documentation, contacts and pricing levels are completed and properly entered into the company sales system . Train new clients on company processes including scheduling of jobs, purchase order requirements, showroom expectations, and key contacts. 40%
• Maintain and audit existing accounts to ensure accuracy of contact information, pricing levels, and documentation . Complete semi- annual account reviews and update SOPs as needed. 20%
• Serve as a liaison between project managers, outside sales representatives, and clients to address questions, resolve issues, and ensure clear communication across all parties. 15%
• Communicate updates to clients regarding pricing changes, product offerings, and builder program updates in coordination with the leadership team. 10%
• Present client reviews, feedback, and opportunities for improvement to the Director of Operations . Act as the voice of the customer by gathering and sharing feedback to improve service and processes. 10%
• Proactively engage clients by encouraging showroom tours, coordinating introductions to project managers and leadership, and supporting relationship-building efforts. 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED