Account Coordinator

Toray Composite Materials America, Inc.•Flower Mound, TX

10d

About The Position

The Account Coordinator supports the Prepreg business by assisting Sales Account Managers and Directors and serving as a communication bridge between key internal and external stakeholders. This role ensures smooth order‑to‑fulfillment processes by coordinating with Sales, Customers, Sales Operations, and Compliance teams while maintaining accurate ERP and CRM records. The Account Coordinator ensures that quotes, purchase orders, and compliance documentation flow correctly through the organization and align with internal processes and regulatory requirements. The position also collaborates across CMA sites and with Toray‑Japan and Toray‑US teams to support alignment and reduce risk within CMA’s product fulfillment processes. Overall, this role helps protect company interests and maintain high standards of accuracy and compliance throughout all sales support activities.

Requirements

Strong organizational skills with high attention to detail and accuracy.
Excellent written and verbal communication skills with the ability to work across multiple teams and departments.
Ability to manage multiple tasks and maintain accuracy in a fast‑paced environment.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Adobe Acrobat.
Ability to quickly learn and navigate Microsoft D365 ERP and CRM systems.
Analytical mindset with the ability to interpret data and identify trends.
Team‑oriented, proactive, and capable of building strong internal and external relationships.
Bachelor’s degree in Business, Marketing, Communications, or Supply Chain preferred.
3–5 years of experience as a Sales Coordinator, Account Coordinator, Inside Sales Representative, or similar role.
Experience working with enterprise systems or databases is an advantage.
Understanding of U.S. export control regulations and governmental frameworks (DFARS, FAR, DoD, DPAS) is beneficial but not required.
This position involves working with technologies and information subject to U.S. export control regulations. Toray CMA must review certain candidate information—including citizenship, basis of U.S. work authorization, and country of origin—for export control screening purposes only.
Compliance with US Export Control Regulations: This position requires access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Applicants must be a “U.S. Person,” defined as a U.S. citizen or national, U.S. permanent resident, or an individual lawfully admitted as a refugee or granted asylum.

Nice To Haves

Familiarity with carbon fiber, prepreg, manufacturing, aerospace, defense, or compliance‑driven environments is a plus.

Responsibilities

Serve as a liaison between Sales Account Managers, Directors, VPs, Customers, Sales Operations, and Compliance to ensure clarity, accuracy, and timeliness across communication and deliverables.
Assist with customer inquiries, order updates, documentation requests, and general sales support needs.
Coordinate resolution of customer issues by collaborating with internal teams to ensure timely follow‑through.
Enter and maintain accurate data for customer quotes, purchase orders, pricing, compliance documents, and contract details in ERP and CRM systems.
Validate order information for completeness, compliance, and accuracy before submitting for processing.
Monitor order status, fulfillment progress, and purchase order lifecycle, ensuring stakeholders receive updates as needed.
Manage and track paperwork associated with customer orders, including quotes, PO revisions, and compliance documentation, ensuring timely entry into ERP and CRM systems.
Coordinate compliance‑related submissions between stakeholders, ensuring required information and documents are collected and entered on time.
Support adherence to governmental and regulatory requirements, including DFARS, FAR, DoD, DPAS, and other applicable frameworks.
Assist in preparing regular and ad hoc reports, including: o Sales KPIs o Fulfillment and revenue metrics o Purchase order and backlog status o Customer activity summaries
Identify trends and discrepancies and provide initial analysis to support Sales Account Managers and Sales Operations leadership.
Contribute to process development across the sales lifecycle, including ERP and CRM workflows, identifying opportunities to increase efficiency, reduce errors, and streamline communication.
Participate in cross‑functional improvement initiatives involving sales processes, compliance workflows, and documentation standards.

Benefits

Medical and RX- Regence Blue Cross of Rhode Island (Gold, Silver, HSA)
Vision Coverage- VSP
Dental Coverage – Delta Dental of Rhode Island
Flexible Spending Accounts (FSA)
80 Hours of Vacation Time Off annually (additional hours awarded after 3 years)
64 Hours of Personal Time Off annually
3 Paid Floating Holidays
8 Paid Company Recognized Holidays
Life Insurance- pays your beneficiary twice your annual salary
Accidental Death & Dismemberment Insurance- pays your beneficiary twice your annual salary
Short/Long Term Disability
Voluntary Supplemental Life Insurance
Toray Corporate Perks
John Hancock 401K –CMA matches 50% of first 8% of your contribution
Service Awards @ 3, 5, 10, 15, 20, 25 and 30 years
Recognition Awards
Annual Discretionary Bonus Program