Account Coordinator

Daisy • New York, NY

4h • Hybrid

About The Position

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just 4 years, we’ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives. As the account coordinator, this is an incredibly exciting opportunity to be on the team reinventing what property management can look like for smaller buildings that have been deeply underserved for decades. You’ll have a unique opportunity to work cross-functionally in account management, resident experience, and building operations helping to build and scale the Daisy Lite offering.

Requirements

• 2+ years of Call Center or Customer Service experience
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experience with SalesForce, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms
• This is a fast-paced startup environment, requiring flexibility and adaptability to changing needs.
• Excited to work 3 days per week from our Midtown, NYC headquarters

Responsibilities

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners and board members.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Utilize critical thinking skills and pattern matching to triage building inquiries and issues so that the problem can be resolved efficiently.
• Identify opportunities to utilize technology to make automate and streamline everyday tasks
• Maintain relationships between Daisy, our network of preferred vendors and Daisy buildings.
• Establish and maintain good rapport by anticipating the needs of our Daisy Community members
• Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
• Work cross-functionally with departments such as Advisory, Compliance, Finance and Operations to ensure that customers are getting what they need promptly
• Coordinate the scheduling of appointments, including vendors, as necessary
• Assist Account Management team in building and maintaining relationships
• Meet personal, department, and, company KPIs/OKRs

Benefits

• a range of additional benefits that will be detailed during the interview process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees