Account Clerk II

City of Virginia Beach•Virginia Beach, VA

3d•Onsite

About The Position

Our Account Clerk IIs are Member Services Lead Specialists assisting with the management of our front desks in the Recreation Centers providing extensive and direct legendary customer service. Our Recreation Centers are open seven days a week from early morning to late night, including most holidays. Join a team that oversees the public facing operations of the Virginia Beach Community Recreation Centers. A position that fosters legendary customer service to internal and external customers, communicates center program information, oversees point of sale systems, and leads a dynamic front line team of Clerk Cashiers. Assist Office Supervisor with all aspects of managing the office and Member Services Desk. Collaborate with team members from various Parks and Recreation units. Process financial transactions in database and point of sale systems to include: membership sales, program fees, balance cash drawers, prepare deposits and submit daily financial reports; audit daily revenue collections, detect and correct customer account errors for accurate record keeping along with a variety of administrative tasks. Become knowledgeable of our procurement process and offer guidance and assistance to other team members. Create requisitions and purchase orders which may include requests for quotes, audit and process invoices and payment vouchers. Monitor and track expenditures. Experience with training staff and/or providing written staff performance feedback Nights, early mornings, weekends, and holiday work required. As a city employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more. At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.

Responsibilities

Assist with the management of front desks in Recreation Centers
Provide customer service
Communicate center program information
Oversee point of sale systems
Lead a team of Clerk Cashiers
Assist Office Supervisor with managing the office and Member Services Desk
Collaborate with team members from various Parks and Recreation units
Process financial transactions in database and point of sale systems
Audit daily revenue collections
Correct customer account errors
Become knowledgeable of procurement process
Create requisitions and purchase orders
Audit and process invoices and payment vouchers
Monitor and track expenditures
Training staff and/or providing written staff performance feedback

Benefits

Paid time off
Paid holidays
Health insurance
Dental insurance
Vision insurance
Wellness program
Retirement
Tuition reimbursement
Annual Leave and Sick Leave
Medical, Dental, Vision, and Prescription Coverage
Legal and Identity Theft Protection
Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
Commonwealth of Virginia 457 Deferred Compensation Plan (COV457)
Hybrid - 457 Cash Match
Hybrid - Virginia Local Disability Program (VLDP) – Income Replacement (Short-Term Disability, Long-Term Disability, and Long-Term Care)
Paid Life Insurance
Optional Life Insurance
Employee Assistance Program / Work-Life Services
Paid Maternity/Paternity/Parental Care Leave