Account Clerk II

City of Virginia Beach•Virginia Beach, VA

2d•$18

About The Position

The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for this position will be a self-motivated individual who enjoys a challenging work environment and wants to make a difference in our organization. You will be an integral part of a team committed to providing exceptional customer service to our clients. The salary for this position is $17.67 / Hourly

Responsibilities

Work with the Account Clerk Supervisor to oversee and train part-time staff in procedures and duties associated with operating Box Office during events
Provide feedback to be used in performance appraisals of part-time staff
Operate and maintain computerized ticketing and POS systems
Accumulate and audit event data used in preparation of event settlement and invoicing
Serve as the Supervisor on Duty by assisting multiple ticket sellers with refunds, POS issues and customer complaints
Count, audit and report all cash and credit card sales during an event
Reconcile and prepare bank deposits for daily revenues received in strict accordance with established accounting procedures
Provide information to other City departments, clients and the general public to ensure that matters pertaining to accounting records are properly relayed
Resolve customer complaints with tact
Maintain a high level of customer service to internal and external customers
Perform a variety of other box office, retail center, exhibitor services and other accounting functions as assigned
This position requires an individual with the flexibility to work an irregular schedule as events are booked at the convention center and may include some days, nights, weekends and/or holidays