Account Associate - Covered Care

Hankey Group External • Las Vegas, NV

47d • $15 • Onsite

About The Position

Entry-Level Collections Representative (Pre-30 Day ) – Start Your Career Today! On-site | Covered Care | Corporate Office- Las Vegas, NV (Must live within 30 miles) Full-Time | In-Office Only Earn $ 15/hour + Monthly Potential Bonus of $1,000 + additional incentives. Start Your Career. Build Your Future. Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry. Whether you're new to the workforce or looking for a fresh start, we offer growth, stability, and unbeatable benefits. Why Covered Care? Guaranteed base pay of $15/hr. Monthly performance bonuses up to $1,000 + additional incentives Career growth – promotion eligibility in just 6 months Join the #1 privately held auto finance company in the U.S. The Pre-30 day collector is a customer service-oriented position. The ideal candidate will be comfortable with making outbound calls using an auto dialer to collect on accounts that are 1-30 days past due. Answer inbound customer service and collection calls. This position requires the candidate to have good negotiation and listening skills. The Pre-30 day collector is able to effectively use good judgment based on their past experience to make suitable and timely payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.

Requirements

• Excellent communication & negotiation skills
• Strong listening skills and customer service mindset
• Comfortable working in a fast-paced call center environment
• Must live within 30 miles of Las Vegas, NV – on-site only
• High School Diploma, GED or higher level preferred.
• Strong communication & problem-solving skills
• Type at least 35 WPM
• Basic computer proficiency (email, Microsoft Office)
• Reliable and punctual
• 1+ year of customer service or call center experience preferred

Nice To Haves

• Bilingual (Spanish) is a plus, not required

Responsibilities

• Make outbound calls using an auto dialer to customers 1–30 days past due
• Negotiate payment arrangements and help customers stay on track
• Take inbound calls to answer questions and provide solutions
• Use judgment and empathy to create fair, personalized solutions
• Meet individual and team performance goals
• Follow all company policies, procedures, and compliance guidelines

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED