Account Analyst

Acrisure•Oak Ridge, TN

6d•$50,000 - $70,000

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Account Analyst plays a crucial role in managing a Personal Lines book of business by supporting all aspects of policy maintenance after issuance. This position ensures excellent service to agency partners and policyholders by handling endorsements, providing documentation, assisting with cross-selling opportunities, answering phones, and focusing on retention throughout the policy term and at renewal. The role may also involve remarketing policies to ensure alignment with the best options for agency partners and their clients. This role is location-flexible. Additional locations may be considered.

Requirements

Strong attention to detail and organizational skills.
Excellent verbal and written communication abilities.
Customer service experience, preferably in the insurance industry.
Familiarity with Personal Lines insurance products and processes is a plus.
Ability to multitask and prioritize in a fast-paced environment.
2+ years experience in personal lines Service, Sales or Underwriting.
P&C license required

Nice To Haves

Familiarity with Personal Lines insurance products and processes is a plus.

Responsibilities

Process policy endorsements and updates accurately and efficiently.
Provide necessary documentation and respond promptly to agency partner inquiries.
Assist agency partners in identifying cross-selling opportunities to expand client portfolios.
Answer phones and resolve customer queries with a focus on professional and efficient communication.
Monitor and support retention efforts throughout the policy term, including proactive engagement at renewal.
Review accounts for remarketing opportunities and recommend the best options to agency partners when needed.
Maintain accurate and detailed records of all communications and actions taken.

Benefits

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

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