Accessibility Technician

National Seating & Mobility•Fenton, MO

15h

About The Position

As an Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.

Requirements

Can lift 75+ pounds
Must pass drug and background check
Valid driver’s license
High School Diploma or equivalency certificate

Responsibilities

Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications.
Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
Set up and install out of store delivery of products at customers' homes and facilities.
Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.
Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.
Keep track of customer records, including quotations, work orders, customer orders and invoices.
Complete quotations, work orders and customer orders for effective and accurate customer billing.
Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away.
Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists.
Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
Trouble shoot faulty equipment for customers either over the phone or on-site at the clients' home.
Fabricate and install customized components for customer equipment within the guidelines established for such work.
Communicate directly with suppliers and their staff for the purposes of obtaining technical assistance, resolution of warranty issues, obtaining Return Authorizations and ensuring defective goods are returned in the manner prescribed by the supplier.
Ensure NSM name stickers are on all equipment.
Acquire continual education through product literature and in-house training on new products and services and attending manufacturer specialized training courses or in-branch training sessions.
Pick up equipment from customer residences and review that all components of the equipment are returned and not damaged.
Manage time by attending to appointments at the time reserved, contacting the NSM branch if appointments are running late, returning to the branch to perform in-branch duties when appointments are completed.
Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs.
Attend seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications, and deliveries.
Other duties as assigned that include inventory, warehouse management and sales floor or any other task or duties required in the branch.