Accessibility Specialist

Pluralsight

1d•Hybrid

About The Position

The Accessibility Specialist ensures Pluralsight's platform is genuinely usable by learners with disabilities. Working across Product, Design, and Engineering, this role serves as the day-to-day accessibility practitioner and internal expert — directly owning accessibility review within design and engineering workflows, delivering training, and managing the company's ACR/VPAT process in partnership with our third-party accessibility vendor (Level Access). This person partners with directors of Product and Design to support customer-facing accessibility needs, equipping leadership with the expertise and materials needed to represent Pluralsight's accessibility posture to enterprise customers, Legal, and Customer Success. This is a hands-on practitioner role embedded in a cross-functional program, not a solo strategy function. Pluralsight welcomes and encourages applications from people with disabilities. Lived experience with disability is a valued perspective in this role. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. You believe in continuous improvement and request frequent feedback from others.

Requirements

3–5 years of hands-on digital accessibility experience in a practitioner role (in-house or consulting)
Ability to conduct structured accessibility evaluations using at least one screen reader (NVDA, VoiceOver, or JAWS); ability to interpret automated scan results and identify what requires manual verification
Experience using AI tools to support accessibility workflows and writing WCAG-based remediation requirements for design and engineering teams
Familiarity with ADA Title III, Section 508, and the European Accessibility Act; comfort building scalable resources and influencing colleagues across multiple functions without direct authority

Nice To Haves

IAAP certification (CPACC, WAS, or CPWA) or actively pursuing
Experience managing or contributing to VPAT/ACR creation and maintenance
Experience working with a design system or component library with accessibility requirements
Experience using the Level Access platform
Prior experience in a SaaS or enterprise software environment

Responsibilities

Accessibility Review — Design and Engineering Own accessibility review of design annotations and engineering work — catching WCAG issues early in the development cycle, writing remediation acceptance criteria, participating in sprint ceremonies, and verifying fixes before closure
Advise on component-level accessibility patterns in partnership with the Pando design system team, ensuring accessible patterns are built in rather than bolted on
Helpdesk, Customer Support, and Scalable Workflows Serve as the internal accessibility subject matter expert — triaging inbound questions, routing issues to the right owner, and equipping directors of Product and Design with materials and talking points for enterprise customer conversations, RFP responses, and VPAT inquiries
Build scalable workflows — FAQs, routing guides, documented response patterns — that enable non-specialists to handle routine accessibility questions independently, reducing reliance on individual expertise over time
Training and Upskilling Plan and deliver accessibility training for the Product Design org — building awareness of WCAG requirements, running team training sessions using Level Access resources, and partnering with Pluralsight's AI Workflows PM to help teams embed accessibility into AI-assisted workflows
Build and maintain accessibility resources in Confluence that teams can reference independently, with potential to expand training programs to Engineering and Product teams over time
Remediation Management Partner with engineering leads and Level Access to plan and coordinate quarterly accessibility remediation sprints, driving engineering ownership of ticket tracking and backlog hygiene in JIRA
ACR/VPAT Management Serve as the day-to-day liaison with Level Access on VPAT/ACR delivery, scoping, and versioning; maintain a current ACR and ensure internal stakeholders understand its scope and limitations
Regulatory Monitoring Stay current on WCAG updates and accessibility regulations (ADA Title III, Section 508, European Accessibility Act) and surface material changes to directors of Product, Design, Legal, and Customer Success