Access Services Manager/ Librarian (two positions)

UMass Lowell•Lowell, MA

23d•$75,000 - $90,000

About The Position

UMass Lowell Library is delighted to announce two openings for an Access Services Manager/Librarian, one for Lydon Library on North Campus and one for O’Leary Library on South Campus. A vital part of the team, the Access Services Manager/Librarians are leaders who will contribute thoughtful and innovative suggestions for appropriate policy decisions; engage in meaningful assessment and planning; develop documentation for policies, procedures, and training; supervise staff; and oversee building operations. The Access Services Manager/Librarians report directly to the Head of Access Services, collaborate with all library staff, and liaise with other campus colleagues as well as external partners. The UMass Lowell Library strives to provide excellent library service in a dynamic, responsive, and inclusive environment. We seek candidates who have a strong customer service orientation, outstanding communication skills, significant supervisory experience, and good judgment; who like to work both independently and as part of a team; and who are dedicated to professional development for themselves and their staff.  We want candidates to know that we are committed to helping our colleagues develop professionally throughout their time at UML; we do not expect all applicants to possess all of the preferred qualifications we list here. We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources, and services to a diverse and engaged community. The Access Services Manager/Librarians supervise Access Services staff and operations at either Lydon Library or O’Leary Library, and together with the Head of Access Services make up the University Library’s Access Services leadership team. They help shape the vision for the continuous improvement of Access Services and participate in strategic planning, coordinate communications for Access Services, and serve as a point person for Access Services systems operations, including circulation, course reserves, and interlibrary loan services. While both Access Services Manager/Librarians are involved in interlibrary loan, the O’Leary Library Access Services Manager/Librarian supervises the daily operations of ILL Borrowing, and takes the lead creating, maintaining, and implementing policies and procedural documentation related to resource sharing. The Lydon Library Access Services Manager/Librarian has a greater focus on stacks maintenance and building management.

Requirements

MLS with 3-5 years of experience in an academic library, or bachelor’s degree with 5-7 years relevant, supervisory experience in an academic library
Experience with online integrated library systems, such as OCLC WorldShare or comparable system
Proficiency with Interlibrary Loan platforms, e.g., ILLiad, RAPID, ReprintsDesk, and Article Exchange
Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows
Strong supervisory and leadership skills
Evidence of working effectively with students, faculty, staff, and the community; commitment to providing equitable service to a diverse population
Demonstrated critical thinking and independent decision-making skills
Ability to balance multiple priorities and projects
Ability to communicate effectively orally and in writing; must be detailed oriented and organized
Ability to exercise discretion and ensure a high level of confidentiality
Ability to establish and maintain effective working relationships
Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment (MS Word, Excel, PowerPoint and Access); knowledge of standard office equipment

Nice To Haves

Facility with Springshare Libapps, including Libguides and Libwizard
Knowledge of copyright best practices as needed for work in interlibrary loan services, course reserves, and digitization requests

Responsibilities

contribute thoughtful and innovative suggestions for appropriate policy decisions
engage in meaningful assessment and planning
develop documentation for policies, procedures, and training
supervise staff
oversee building operations
collaborate with all library staff
liaise with other campus colleagues as well as external partners
participate in strategic planning
coordinate communications for Access Services
serve as a point person for Access Services systems operations, including circulation, course reserves, and interlibrary loan services
supervise the daily operations of ILL Borrowing
creating, maintaining, and implementing policies and procedural documentation related to resource sharing
stacks maintenance and building management