Access Services Associate

Rice University•Houston, TX

9h•Onsite

About The Position

Under general supervision, the Access Services Associate performs duties necessary to the day-to-day functioning of the Access Services department, which includes the Service Desk, assisting patrons, maintaining records, etc. The Access Service Associate will be in charge of library late-night operations during the hours of 10:00 pm through 2:00 am Ideal candidates should have excellent customer service skills, be able to work both independently and collaboratively in a team environment, and comfortable working in a fast-paced environment, and be comfortable working with a diverse patron base.

Requirements

High School diploma or equivalent
In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis.
0-1 year of related experience in customer service
In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis.
Demonstrated interpersonal, clerical, and basic organizational skills
Ability to understand and communicate library policy
Ability to develop a working knowledge of library services and practices
Ability to use a variety of technical or business programs
Excellent oral and written communications
Excellent interpersonal communications, collaborative, and negotiating skills
Exceptional problem-solving and analytical skills
Ability to understand and communicate library policy
Ability to develop a working knowledge of library services and practices
Ability to use a variety of technical or business programs

Nice To Haves

Experience working in an institute of higher education
2+ years of experience working in a customer service-related position
Associate’s degree or higher

Responsibilities

Checks in and out received materials using the online catalog system
Processes books being profiled in New Books location
Acts as a backup to all other positions in the department
Completes special projects, as assigned
Supervises student assistants
Performs all other duties as assigned
Interprets and enforces library policies such as special borrowing status, blocked records, fines, lost books, etc.
Operates laser readers, printers, book sensitizers, personal computers, and scanners
Helps with book searches and inventory control
Helps library patrons by answering questions and giving instructions or directions
Collects money for fine accounts, monitors course reserve materials, and storage retrievals
Enters bibliographic and patron information into the circulation database
Reports building-related problems to the appropriate personnel