ACCESS PROGRAM MANAGER

Froedtert • Menomonee Falls, WI

5d • Hybrid

About The Position

The Access Program Manager oversees the successful execution of a portfolio of strategic projects within the Access team, emphasizing proactive communication, stakeholder management, and organizational alignment.

Requirements

• A minimum of 5 years of relevant experience managing programs or key processes related to Access, healthcare transformation, or healthcare technology implementation required.
• Experience in customer-facing role (internal or external) is required.
• Experience in developing functional specifications is also required.
• Demonstrated proficiency with tools such as Microsoft Office (Word, Excel, PowerPoint, and Access) or related software packages to analyze data and report on/present conclusions while maximizing the benefits of technology to complete the job.
• Writing, analytical and leadership skills, as well as ability to present detailed information in large group and executive level settings.
• Excellent time management and organizational skills.
• Ability to work with leaders at all levels of the organization, including senior leadership.
• Very strong in majority if not all of these categories: • Critical thinking/problem-solving skills: capable of leading broad set of executives through a complex problem-solving process; • Analytical skills: needs to be able to structure and guide complex analytics using scheduling, financial, patient experience, and call center data to support project needs; • Presentation skills: capable of developing and writing complex presentations for any audience using multiple formats; • Client relationship skills: able to build peer-like relationships with senior executives and provide critical thought partnership on intellectual/organizational/political questions; • Project management skills: capable of leading large enterprise teams of senior stakeholders efficiently through process to manage relationship work or complete projects; • Team/office leadership: capable of inspiring teams of people to achieve results; accountability for Office culture.
• Bachelor's Degree required.

Nice To Haves

• A minimum of 7 years of direct experience in project or program management (or related responsibilities) within the health care field is highly preferred.
• Experience with organizational change is highly preferred.
• Previous experience with larger scale enterprise-wide strategic initiatives.
• Experience with Microsoft Project, Microsoft Visio preferred.
• Experience with transformation related to Epic or other healthcare software preferred.
• Master's Degree preferred.
• Ability to lead strategic projects, including design, analysis of data and presentation to senior leadership is preferred.
• Epic Cadence.

Responsibilities

• Translating enterprise strategic goals into programmatic and departmental priorities.
• Developing creative, audience-focused communication strategies based on purpose, available tools, and adult learning principles.
• Planning, organizing, monitoring, and overseeing multiple projects to meet business specifications.
• Defining, tracking, and managing critical inputs (e.g., communication timelines, audience-specific content, venues, and change impact assessments).
• Applying accepted project and change management methodologies to drive adoption of key enterprise programs.
• Crafting compelling narratives, developing presentation materials (primarily PowerPoint) using stories and data, and coordinating targeted messaging.
• Integrating strategic planning, performance measurement, stakeholder engagement, tailored communication protocols, and robust change management throughout the project lifecycle.
• Proactively identifying opportunities to improve efficiency and effectiveness for the team

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees