Access Operations Supervisor

Davidson Transit Organi•Nashville, TN

10h

About The Position

The Access Operations Supervisor is responsible for overseeing daily Access Service operations, ensuring safe, efficient, and customer-focused service delivery. This role provides direct supervision to in-house operators, monitors third-party providers, supports compliance with operating procedures, and assists with operational coordination, training, and system functionality.

Requirements

High school diploma or equivalent.
Experience in transportation, mobility services, operations, or a related field.
Supervisory or lead experience, including coaching and performance management.
Strong problem-solving, communication, and organizational skills.
Ability to work in the field and conduct on-road monitoring.
Ability to operate s non-revenue WeGo vehicle.

Nice To Haves

Experience working with paratransit or ADA-accessible transportation services.
Familiarity with third-party transportation providers and service contracts.
Experience with data entry systems and onboard vehicle technology.
Commercial Driver’s License (CDL)

Responsibilities

Oversee in-house Access Service operators during daily operations.
Address operational and performance-related issues promptly and professionally.
Conduct coaching, counseling, and progressive discipline in accordance with organizational policies.
Perform on-road monitoring of in-house operators and third-party providers to ensure compliance with safety, service, and performance standards.
Conduct location assessments to identify safe pick-up and drop-off points, particularly at large or complex facilities.
Review service locations to confirm accessibility for both in-house and third-party vehicles without risk of vehicle damage.
Monitor active and closed customer complaints related to Access Services.
Follow up with operators and third-party providers to address concerns, document outcomes, and support service improvements.
Assist with daily vehicle assignments to ensure service continuity and efficiency.
Support data entry and administrative functions for WeGo programs, including Journey Pass.
Assist in the development, implementation, and maintenance of Standard Operating Procedures (SOPs) and training materials related to Access Operations.
Collaborate with IT and relevant departments to ensure onboard vehicle systems and related technology are functioning as intended.