Access Control Coordinator

Blackstone Consulting, Inc. • Hyattsville, MD

4h

About The Position

The Access Control Coordinator (ACC) supports local security operations by
managing essential administrative and system support tasks that were
historically performed by the Security Operations Center (SOC) but will not be
managed by the Enterprise Security Operations Center (ESOC). The role ensures
continuity of key functions--such as badge processing, video audits, and
security system checks--while enabling the SOC to focus on enterprise monitoring
and threat-management responsibilities.

Requirements

• High school diploma or equivalent, plus relevant experience in security operations, facilities support, or administrative/technical support functions.
• Information Security, Facilities Management, Business Administration, or a related field;1--2 years of experience in security operations, access control workflows, corporate facilities support, or an equivalent administrative or technical support function. This may include experience with badge issuance, visitor management, basic system checks, or facilities/security coordination.
• Industry recognized security or administrative training (e.g., IAHSS, ASIS coursework, or equivalent). Familiarity with access control, video surveillance, or security operations concepts through on the job experience or formal training.
• Working knowledge of access control systems, badge workflows, and visitor management processes.
• Familiarity with video surveillance systems, including basic camera health monitoring and footage retrieval.
• Understanding of security system monitoring concepts and coordination with IT, Facilities, and vendor partners.
• Strong organizational, documentation, and process management skills, with the ability to maintain accurate logs, records, and compliance files.
• Ability to interpret and follow security policies, procedures, and data handling requirements (e.g., privacy, retention, audit standards).
• Effective cross functional communication, including escalation, issue tracking, and follow through with multiple stakeholders.
• Detail oriented approach with strong problem solving skills and the ability to manage competing priorities.
• Comfortable working within ticketing, workflow, or case management systems (e.g., ServiceNow).

Responsibilities

• Issue, update, deactivate, and audit badges
• Maintain access records and assist with permissions management
• Support contractor/visitor badge workflows
• Perform routine video system and camera health checks
• Support audit activities and footage retrieval for authorized requests
• Document and report system issues
• Conduct checks on access control panels, security devices, and system dashboards
• Coordinate with IT, facilities, or vendors for issue resolution
• Maintain system health documentation
• Manage compliance documentation, logs, and audit files
• Assist with site assessments and follow-up tasks
• Provide administrative support to daily security operations
• Serve as the local liaison for tasks no longer managed by the ESOC
• Support communication between local operations, leadership, and the ESOC
• Assist with new workflows, system updates, and policy alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED