Access Center Representative

Trinity Health • Chamblee, GA

4d

About The Position

POSITION SUMMARY: Serves as primary scheduler for all patients. Obtains medical insurance and demographic information to schedule and register patients for medical and dental encounters. Documents reason for appointment. Ensures proper classification of patients. Assists patients with scheduling referral appointments. Verifies insurance and program eligibility. Makes pre-appointment reminder calls to patients. Works closely with volunteer physicians and support staff to ensure proper scheduling templates. Provides support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High School graduate or GED.
• Certification preferred in any of the following areas: medical insurance carriers (Medicare, Medicaid, and Commercial) , patient scheduling, or medical office specialist
• Minimum of one year experience in customer service or patient relations needed.
• Excellent interpersonal verbal communication skills necessary.
• Excellent problem solving skills needed.
• Experience in a healthcare setting and automated patient scheduling required.
• Excellent verbal and written communications skills required in both English and Spanish.
• knowledge of basic office procedures and equipment
• medical terminology
• understanding of current ICD-9 and CPT coding
• computer literacy in word processing and spreadsheets
• knowledge of OSHA and HIPAA guidelines
• professional written and verbal skills.
• Must speak and write Spanish fluently.

Responsibilities

• Serves as primary scheduler for all patients.
• Obtains medical insurance and demographic information to schedule and register patients for medical and dental encounters.
• Documents reason for appointment.
• Ensures proper classification of patients.
• Assists patients with scheduling referral appointments.
• Verifies insurance and program eligibility.
• Makes pre-appointment reminder calls to patients.
• Works closely with volunteer physicians and support staff to ensure proper scheduling templates.
• Provides support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees