Access Center Representative

Children’s Minnesota

About The Position

The Access Center Representative role serves as the first point of contact for patients seeking care in our Children's Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service, scheduling accurate and timely appointments, responding to patient inquiries, data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Children's Access Center which assists patients and families in accessing Children's services.

Requirements

High School graduate or equivalent
Minimum two (2) years of customer service work
Ability to manage continuous inbound telephone calls in a contact center model
Ability to prioritize calls, and redirect emergent calls immediately following department protocols
Ability to independently problem solve and meet patient and family needs
Ability to effectively work in both a team environment and independently
Ability to establish and maintain effective working relationships with provider, patients, families, and employees
Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
Ability to meet departmental quality, production and scheduling and registration standards
Skill in communicating with patients and families
Skill in Microsoft Office
Skill in written and oral communication
Skill in data entry with minimal errors

Nice To Haves

Experience working in a health care environment preferred
Experience working in a contact center preferred
Experience with Cerner and/or eClinical Works electronic health record preferred