Telecommunications Representative - Access Center

AtlantiCare • Egg Harbor Township, NJ

15h

About The Position

The Telecommunications Representative processes in-coming and out-going calls
for both AtlantiCare Regional Medical Center Campuses in addition to directing
callers for the other AtlantiCare entities. This position provides prompt and
courteous service, while adhering to company/department procedures. The
Telecommunications Representative are responsible for initiating all codes,
traumas and announcing all emergencies such as MET calls and notifying the
Stroke team. In addition, they are responsible for monitoring several alarm
systems for the Mainland Campus, such as the fire panel, medical gas alarms,
panic alarms and the Chempack alarm. They are required to notify and report to
the proper people/authorities and log in our Code Book. The staff is also
responsible for maintaining an on-call schedule book for various ARMC
departments. The Telecommunication staff calls in the staff when requested by
the appropriate person. The staff assists patients with their needs. They must
be able to instruct and explain the patient phone activation process. Assist all
customers that require personal assistance in either with the patient phone
activation system (UTC) or dialing calls for them.

This position supports organizational goals by providing quality customer
service, participating in performance improvement efforts and demonstrating a
commitment to team work and cooperation.

Requirements

• High School diploma or equivalent required.
• Prior experience preferred, but not required.
• Some knowledge of computers is helpful, basic knowledge of the keyboard.
• Must have pleasant speaking voice and be able to work under busy conditions.

Responsibilities

• Appropriately and accurately process calls
• Follows the appropriate procedures for all codes, traumas and alarms
• Shift Duties
• Hospital and department values and objectives
• Communications/Customer Service
• Performs other duties as assigned

Benefits

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED