Patient Access Center Representative

Sunset Health • Yuma, AZ

2d

About The Position

ESSENTIAL JOB RESULTS: ➢Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments. ➢Maintain good attendance, is punctual, and works full scheduled shifts ➢Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues. ➢Collecting information such as patient demographics, medical history, billing, and insurance information. ➢Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance ➢Maintain general knowledge and processes of all departments in the organization ➢Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns. ➢Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations ➢Entering information into databases and maintaining accurate records ➢Report any patient concerns and/or complaints to supervisor. ➢Maintain schedule accuracy for maximum patient flow ➢Follow established procedures for answering and screening incoming calls ➢Maintain effective communication with clinic staff ➢Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment ➢Actively participates in staff meetings and work towards accomplishing department goals and objectives. ➢Perform other duties as assigned QUALIFICATION REQUIREMENTS: ➢To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ➢Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment. ➢Must be able to successfully pass a background check and a health and drug screen

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.
• Must be able to successfully pass a background check and a health and drug screen

Responsibilities

• Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments.
• Maintain good attendance, is punctual, and works full scheduled shifts
• Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues.
• Collecting information such as patient demographics, medical history, billing, and insurance information.
• Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance
• Maintain general knowledge and processes of all departments in the organization
• Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns.
• Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations
• Entering information into databases and maintaining accurate records
• Report any patient concerns and/or complaints to supervisor.
• Maintain schedule accuracy for maximum patient flow
• Follow established procedures for answering and screening incoming calls
• Maintain effective communication with clinic staff
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment
• Actively participates in staff meetings and work towards accomplishing department goals and objectives.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed