Access Associate- Evendale Rheumatology

TriHealth • Evendale, OH

9d • Onsite

About The Position

Looking for a role where your work truly matters? As an Access Associate in
TriHealth’s Rheumatology department, you’ll be a welcoming, knowledgeable guide
for patients facing some of the most complex medical conditions. You’ll support
a team of expert, board‑certified physicians by coordinating appointments,
ensuring accurate registration, and helping patients navigate their care with
confidence and compassion. This is a dynamic, fast‑paced environment where
attention to detail and empathy make an immediate difference. If you’re
passionate about patient service, thrive on teamwork, and want to grow your
career within a highly specialized, respected area of healthcare, the
Rheumatology team is the perfect place to make an impact and build your future.

We offer
career growth opportunities, a comprehensive benefits package,
and
competitive pay based on level of education and experience.

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Responsibilities

• Performs Scheduling or Registration functions in a timely and accurate manner
• Coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients
• Provide excellent customer service and answer patient questions and resolve issues
• Collect of copays, standard deposits and deductibles
• Schedule physician ordered tests in accordance with department guidelines
• Correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement
• Educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance)
• Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers

Benefits

• career growth opportunities
• comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• competitive pay based on education level and experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees