ACC Clinical Supervisor

LCMC Health•New Orleans, LA

10d

About The Position

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Customer Service: Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy, and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays appropriate behaviors which focus on the customer. Financial Stability: Advises manager/director on current or anticipated problems. Effectively uses time and resources to accomplish their duties. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts and completes assignments and in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures. Remains aware of possible compliance issues, specifically concerning fraud and abuse, and reports issues immediately. Patient Throughput: Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput. Performance Improvement: Actively promotes and supports LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner. Works on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Applies job knowledge to improve work processes. General Duties: Actively assists in the development of strategy related to outpatient services. Acts as an advocate to the patients, physicians, and employees. Makes recommendations for implementation prior to introduction of new technologies. Ensures that the goals and objectives of the unit are met and are consistent with those of the hospital and region. Builds, supports, and maintains strong, supportive relationships with all Physicians involved or potentially involved in the service line. Assists leadership in budget maintenance and adherence to the financial plan including supply expense control and planning for short and long-term capital needs. Assists leadership with the integration of policies, procedures, and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care. Facilitates the flow of information between individuals, departments, physicians, and leadership to progress toward organizational goals and achieve timely solutions to problems.

Requirements

2 years of clinical experience.
Valid license or temporary permit to practice professional nursing in Louisiana.
American Heart Association, Basic Life Support HeartSaver & First Aid.
Knowledge of communications systems
Organizational skills
Ability to greet visitors and other personnel in a friendly and courteous manner
Knowledge and ability to set-up and maintain presentation devices

Responsibilities

Continuously displays a positive attitude that contributes to improving patient satisfaction results.
Applies customer service skills consistent with LCMC’s Customer Service programs.
Utilizes the service recovery process to address customers’ concerns or complaints.
Treats all customers with dignity, respect, courtesy, and compassion.
Recognizes customer needs and begins to solve problems as soon as they are apparent.
Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
Displays appropriate behaviors which focus on the customer.
Advises manager/director on current or anticipated problems.
Effectively uses time and resources to accomplish their duties.
Resolves conflicting matters and schedules with peers and other staff.
Willingly accepts and completes assignments and in a timely fashion.
Appropriately uses time and attendance system and adheres to related policies and procedures.
Remains aware of possible compliance issues, specifically concerning fraud and abuse, and reports issues immediately.
Keeps patients informed and gives periodic updates as appropriate.
Within the scope of position, positively contributes to organizational goal of patient throughput.
Actively promotes and supports LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.).
Is receptive to differing ideas and embraces change.
Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.).
Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations.
Perform your duties in an ethical manner.
Works on or with teams to cooperatively reach goals.
Appropriately documents in accordance with departmental and organizational policies.
Applies job knowledge to improve work processes.
Actively assists in the development of strategy related to outpatient services.
Acts as an advocate to the patients, physicians, and employees.
Makes recommendations for implementation prior to introduction of new technologies.
Ensures that the goals and objectives of the unit are met and are consistent with those of the hospital and region.
Builds, supports, and maintains strong, supportive relationships with all Physicians involved or potentially involved in the service line.
Assists leadership in budget maintenance and adherence to the financial plan including supply expense control and planning for short and long-term capital needs.
Assists leadership with the integration of policies, procedures, and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care.
Facilitates the flow of information between individuals, departments, physicians, and leadership to progress toward organizational goals and achieve timely solutions to problems.