Academy Training Manager

A1 Garage Door Service • Phoenix, AZ

8d

About The Position

The Academy Training Manager leads the A-1 Academy, overseeing the development of 40–60 new technicians each month through a structured three-and-a-half-week training program. This role ensures the Academy operates with consistency, professionalism, and high standards so technicians graduate fully prepared to perform in the field.
By leading a team of 4–5 technical trainers and owning day-to-day Academy performance, the Academy Training Manager plays a critical role in building the company’s technician pipeline. Success is measured by trainer execution, technician readiness, and downstream outcomes such as retention, productivity, quality, and field leader satisfaction.

Requirements

• 5+ years of experience leading a training or learning team
• Proven experience coaching facilitators or trainers
• Strong understanding of adult learning principles and instructional best practices
• Ability to lead in a fast-paced, evolving environment
• Confidence conducting clear, direct performance conversations
• Strong organizational and operational leadership skills

Nice To Haves

• Experience supporting technical, field, or operational teams preferred

Responsibilities

• Lead and Develop Trainers
• Lead, coach, and develop a team of 4–5 technical trainers
• Observe training delivery and provide real-time coaching and feedback
• Set clear performance expectations and conduct direct performance conversations
• Reinforce consistent delivery standards across the trainer team
• Run Academy Operations
• Own daily Academy operations, including cohort scheduling and trainer coverage
• Maintain a strong, visible leadership presence in the Academy
• Ensure training runs smoothly, professionally, and on schedule
• Align training execution with evolving field needs
• Maintain Training Standards
• Ensure curriculum reflects current systems, products, and procedures
• Drive consistency in training delivery across all cohorts
• Continuously improve programming based on feedback from field leaders
• Uphold quality, safety, operational, sales, and customer experience standards
• Support Student Performance
• Monitor student progress and engagement throughout the program
• Participate in performance and readiness conversations when needed
• Support graduation and field-readiness decisions
• Ensure technicians are prepared to represent the A-1 brand from day one
• Contribute Beyond the Academy
• Lead or support additional training and operational initiatives as assigned

Benefits

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed