Academy Facilitator II - Consumer and Small Business Client Services

Bank of America•Las Vegas, NV

19h•Onsite

About The Position

At Bank of America, the common purpose is to help make financial lives better through responsible growth and by delivering for clients, teammates, communities, and shareholders. The company is committed to being an inclusive workplace, attracting and developing talent, supporting wellness, recognizing performance, and making an impact in communities. Bank of America maintains an in-office culture with specific attendance requirements, while also allowing for appropriate flexibility based on role-specific considerations. This Academy Facilitator II role is responsible for facilitating Academy programs, both virtually and in the classroom, and managing classroom outreach, oversight, and logistics. Key responsibilities include content delivery across multiple business units, reviewing role-play scenarios and case studies, partnering with Academy teammates to evaluate learning content success, and providing feedback on the learner experience. The role also involves supporting the continuous improvement of other facilitators by evaluating facilitation quality and serving as a coach. This specific opportunity supports the Consumer and Small Business Client Services line of business and requires flexibility with schedule depending on classroom training hours.

Requirements

2+ years recent Call Center or Financial Center experience
1 - 3 years facilitation experience (leading meetings/team huddles, conducting on the job training, peer coaching)
Broad based working knowledge of varied lines of business across bank
Strong relationship management experience / skills including the ability to interact, communicate and influence equally well within all levels of organization.
Executive Presence
Strong communication skills - written & verbal required
Ability to navigate in a highly complex organization and operate effectively in changing environment
Strong analytical and problem-solving skills; Ability and drive to measure impact of initiatives through metrics and analysis

Nice To Haves

Experience with performance consulting, organizational development, education management, business, human resources, communications, education or related fields
Instructional Design by reviewing training materials and champion curriculum through utilizing curriculum maintenance process
Outstanding project management, time management and prioritization skills
Proven success in managing or working with associates virtually

Responsibilities

Participates in the content annual review cycle, while partnering with Academy content design teammates to identify content, curriculum, and/or program issues and provide recommendations
Provides classroom outreach, coordination, oversight, logistics, and communications to enhance the overall Academy experience for participants
Supports employees across multiple lines of business with learning and development solutions and ensures learning materials are in line with the bank's learning objectives and guidelines
Facilitates core and/or upskill Academy programs and professional skills, virtually or in a classroom
Evaluates modes of training delivery, optimizing effectiveness and learning, and manages the logistics of delivering learning programs including communications, scheduling, finalization of course material, etc.
Reviews role play scenarios and work/case studies for learners, determining effective learning solutions for employees across the bank