Academic Support Services Coordinator

Mercer University•Atlanta, GA

3d•Onsite

About The Position

Mercer University is searching for an Academic Support Services Coordinator for the College of Pharmacy on the Atlanta, Georgia campus. Responsibilities: The Academic Support Services Coordinator provides comprehensive administrative, academic, and operational support to the Associate Deans, Director of Assessment, Director of Finance and Administration, and the Dean of the College of Pharmacy. This role manages the College’s Academic Success Program, including tutor recruitment and training, scheduling, technology oversight, and program evaluation. The position also supports academic affairs functions such as course scheduling, student enrollment management, communications, faculty advising processes, and curriculum support. Additionally, this position assists with research support activities, assessment and accreditation tasks, financial and procurement processes, contract management, and faculty data reporting. The Coordinator may supervise student workers and provides supplemental executive and administrative support to the Dean as needed. Qualifications: Two years of college coursework and two years of administrative support experience, to include working with databases and customer service, are required. In lieu of education, equivalent directly relevant experience will be considered. About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/ EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including, but not limited to, recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, University-sponsored training programs, education, tuition assistance, and social and recreational programs. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.

Requirements

Two years of college coursework and two years of administrative support experience, to include working with databases and customer service, are required. In lieu of education, equivalent directly relevant experience will be considered.
Knowledge of administrative/business management to function effectively in the position.
Organizational skills and project management.
Analytical and problem-solving ability.
Ability to learn new software if not already proficient, e.g, ExamSoft, Anthology, and Canvas Learning Management System.
Ability to independently determine logistics (organize and anticipate problems in advance and prepare solutions) when planning large events involving approximately 250 or more people.
Excellent grammar and punctuation.
Attention to detail and accuracy in all work.
Ability to accurately code expenses to the appropriate general ledger accounts.
Ability to read and comprehend information and ideas presented in writing and ability to listen, understand and interpret Information/ideas presented verbally.
Strong written, verbal, and interpersonal communication skills, along with the ability to work independently, take initiative, and solve problems within the role’s scope, are essential for success in this position.
Strong ability to collaborate effectively with colleagues.
Demonstrated intermediate to advanced level knowledge of Microsoft (Windows, Word, Excel, Access, PowerPoint) and a learning management system.

Responsibilities

Provides comprehensive administrative, academic, and operational support to the Associate Deans, Director of Assessment, Director of Finance and Administration, and the Dean of the College of Pharmacy.
Manages the College’s Academic Success Program, including tutor recruitment and training, scheduling, technology oversight, and program evaluation.
Supports academic affairs functions such as course scheduling, student enrollment management, communications, faculty advising processes, and curriculum support.
Assists with research support activities, assessment and accreditation tasks, financial and procurement processes, contract management, and faculty data reporting.
May supervise student workers and provides supplemental executive and administrative support to the Dean as needed.

Benefits

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!

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