Academic Success Advisor, Graduate Services

Arizona State University • Tempe, AZ

9d • Onsite

About The Position

Due to continued growth in new student enrollment, ASU's Mary Lou Fulton College for Teaching and Learning Innovation is seeking a qualified, collaborative, and student-centered individual to join our team as an Academic Success Advisor. This role provides academic advising and related student services as a part of an academic advising team for campus immersion and online graduate students in certificate, masters, and doctoral programs. The Office of Academic and Career Success, Graduate Services is responsible for providing exemplary academic advising and support to students. Our unique team-based advising model focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The team-based advising model also contributes to creating a dynamic and positive environment for team members, where collaboration and support are hallmarks of the staff experience. Under general supervision, the Academic Success Advisor will serve as a key contributor to increasing student retention and graduation as well as supporting students in making timely progress toward a degree through a range of academic counseling and support strategies. Positions will be based at the Tempe campus. Occasional travel to the alternate campus will be required.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Evidence of a master’s degree in counseling, higher education, or closely related field from a regionally accredited college or university.
• Experience working with online graduate students.
• Experience in applying the principles, techniques and methods of teamwork, compromise, and collaboration to produce desired outcomes.
• Experience in working effectively in an environment subject to quickly changing priorities.
• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence based academic advising strategies.
• Experience in student service orientation.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Evidence of effective communication skills.
• Experience in demonstrating sensitivity to needs of a diverse student population.

Responsibilities

• Provides 1:1 as well as group academic advising, recruitment/retention, and academic success support functions to students to ensure ongoing successful progress to completion of degree program.
• Provides guidance to students on course selection, registration, and satisfactory academic progress using iPOS, PeopleSoft, and Salesforce.
• Monitors student academic progress through a variety of reporting tools; works closely and collaboratively with students, faculty, and staff to ensure academic success.
• Working under limited or minimal supervision, coordinates with other members of the assigned advising team to handle problems, provide guidance, and advice to students.
• Responds to student questions and within established guidelines; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
• Functions as a member of an academic advising team that serves as primary liaison to connect students with academic personal resources such as tutoring, financial aid, counseling, and career services; provides follow-up to ensure satisfaction with and effectiveness of services.
• Works collaboratively and collegially with assigned advising team and with other academic units and services throughout the university to facilitate comprehensive student support.
• Maintains student files and records on computer-based databases.
• Utilizes a variety of university data and programmatic direction to promote student academic success.
• Collaborates with Mary Lou Fulton College internal and external partners to promote education programs.
• Assists with academic program development and implementation.
• Interprets and explains college and university policies and procedures related to admission, advising, student success, and degree completion.
• Prepares and presents at orientations for new students.

Benefits

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees