Academic Recovery Coordinator

Regent University • Virginia Beach, VA

2d • Onsite

About The Position

The Academic Recovery Coordinator supports the university’s academic recovery and retention initiatives by providing direct administrative, technical, and student support under the supervision of the Academic Recovery Manager. This position assists with the implementation and tracking of academic recovery plans, coordinates communication with students and faculty, and ensures accurate data entry and reporting to enhance program efficiency and student outcomes. Work Location: Virginia Beach, VA

Requirements

• Bachelor's degree required
• 1-2 years of experience in academic advising, student services, higher education administration, or a related field
• Strong organizational skills, attention to detail, and excellent communication and interpersonal abilities with the capacity to establish rapport
• Demonstrated ability to interpret academic policy, degree requirements, and curriculum structures across a variety of academic disciplines
• Ability to work a flexible schedule that may include days, evenings, and weekends including occasional Saturdays
• Reliable transportation to travel to and from work in a timely manner
• Competent in or able to be trained on relevant systems including CRM platforms, Microsoft Suite, Canvas, Cognos, Degree Works, and phone systems, with the ability to multi-task and type at least 40 WPM
• Employee must embrace the mission of Regent University as evidenced by his/her Christian witness
• Must have a heart for the personal, spiritual and professional development of students
• Must be able to maintain prospect, applicant, student, and institutional confidentiality
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity
• Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status.

Responsibilities

• Meet individually with students, including those on academic probation, suspension, or identified as at-risk, as well as student-athletes flagged through academic alerts, GPA monitoring, or athletic eligibility concerns to review Academic Recovery Plans, support NCAA academic compliance, set goals, and monitor progress.
• Conduct follow-up meetings (in-person & virtually) to monitor improvement, address challenges, and encourage accountability.
• Provide students with guidance on university academic resources such as tutoring, advising, writing labs, and success workshops.
• Maintain detailed documentation of all student meetings and communications in the University's CRM or designated tracking systems.
• Serve as a first point of contact for students in the Academic Recovery Program, referring complex cases or policy questions to the Academic Recovery Manager.
• Input and maintain accurate data in CRM, Degree Works, and tracking reports related to student academic recovery.
• Run regular reports and check GPA, eligibility, and recovery plan completion.
• Assist with preparation of program reports and presentations for leadership review.
• Maintain organized records of communication, documentation, and recovery plans for compliance purposes.
• Coordinate communication between Academic Recovery, Athletics, Advising, and Student Services to ensure consistent student support.
• Help plan and support academic success programming such as study skills workshops, orientation sessions, and recovery coaching events.
• Coordinate and participate in Enrollment Management and University events such as Welcome Week, College Preview Weekend, Athletic compliance meetings.
• Maintain confidentiality of student records and align with FERPA and institutional standards.
• Attend department meetings and take notes.

Benefits

• Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.
• All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees